Compassionate healthcare professional with substantial experience at Wheeler Clinic and other esteemed institutions, specializing in patient care and engagement. Expertise in medical terminology and EMR systems (EPIC) complemented by strong communication skills enhances service delivery for patients and clients. Achieved a remarkable 30% improvement in patient engagement through innovative care strategies. Committed to advancing patient experience and outcomes.
Hi, I’m
TYWANA HAMILTON
Branford,CT
Summary
Overview
16
years of professional experience
1
Certification
Work History
Wheeler ClinicHartford, CT
Engagement Specialist Intern
01.2024 - Current
Job overview
- Made outreach calls to clients to ensure that there were no barriers that were keeping them from attending group meetings
- Provided outreach and support to the difficult-to-engage clients by facilitating ongoing communication with the client/referral sources and primary care physicians
- Helped clients to access Recovery Support Programs such as housing and other basic needs
- Worked with clinicians to provide collateral contact with client referral sources to support the engagement and retention of clients
- Produced and delivered timely, accurate, and professional documents as needed to clients, referral sources, and collateral contacts with physicians
MASONICAREWallingford, CT
Patient Care Assistant
01.2016 - Current
Job overview
- Provide direct assistance to patients with personal hygiene tasks, including bathing, showers, incontinence care, dressing, meal preparation, and feeding
- Proactively identify and report any changes or abnormalities in patients' health to the case manager, ensuring timely medical interventions and the highest level of care
- Address patients' and their families' immediate needs and concerns with empathy and compassion, offering support and comfort during difficult moments
- Track, monitor, and communicate important patient information to healthcare staff to support effective treatment plans and enhance care delivery
- Assist with patient mobility, using appropriate assistive devices and proper body mechanics to prevent injuries and ensure safe movement
Bristol Youth and Community ServicesBristol, CT
Community Service Coordinator Intern
01.2023 - 12.2023
Job overview
- Promptly replied to emails and calls to ensure that clients’ needs were being met in a timely manner
- Assisted in the implementation of center-based programs and outreach initiatives focused on reducing teenage pregnancy, suicide, violence, substance abuse, cultural intolerance, and anti-social behaviors among youth
- Worked closely with schools, families, and community organizations to strengthen networking and support systems, helping to divert youth from the justice system and prevent victimization from violence or abuse
- Engaged with diverse youth groups, facilitating activities that promote active participation and empower them as valued, contributing members of the community
Essex MeadowsEssex, CT
Certified Nursing Assistant
01.2009 - 12.2019
Job overview
- Maintained high standards of personalized care in a 132-bed unit and a 120-resident long-term care facility, ensuring consistent communication with patients and families, addressing their needs and concerns, and providing compassionate care to enhance comfort and satisfaction
- Promoted excellent oral and personal hygiene by assisting patients with daily tasks such as shaving, bathing, and brushing teeth, maintaining their dignity and comfort
- Managed the cleanliness and organization of patient rooms, communal areas, and nurse stations, following strict sanitation protocols to ensure a safe and hygienic environment
- Delivered individualized patient care by accurately recording vital signs, documenting observations, administering prescribed treatments, and evaluating patient needs to create and implement customized care plans
- Provided comprehensive care for patients with various diagnoses, including respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, by closely monitoring their conditions, administering appropriate treatments, and offering specialized support tailored to their needs
- Assisted with ambulation and physical therapy needs by leading scheduled exercise routines
Education
Charter Oak State CollegeNew Britain, CT
Bachelor of Arts from Social Work Studies
12.2025
University Overview
Tunxis Community CollegeFarmington, CT
Associate of Science from Human Services Studies
12-2023
University Overview
Skills
- Medical terminology
- EMR Systems (EPIC)
- HIPAA compliance
- Multitasking in high-stress environments
- Patient registration and scheduling
- Strong communication skills
- Customer service
Certification
- Revenue Cycle Management, Charter Oak State College, New Britain, CT, 2024
- Certified Nurse’s Assistant, Care Training Center, New Haven, CT, 2003
Availability
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Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Engagement Specialist Intern
Wheeler Clinic
01.2024 - Current
Community Service Coordinator Intern
Bristol Youth and Community Services
01.2023 - 12.2023
Patient Care Assistant
MASONICARE
01.2016 - Current
Certified Nursing Assistant
Essex Meadows
01.2009 - 12.2019
- Revenue Cycle Management, Charter Oak State College, New Britain, CT, 2024
- Certified Nurse’s Assistant, Care Training Center, New Haven, CT, 2003
Charter Oak State College
Bachelor of Arts from Social Work Studies
Tunxis Community College
Associate of Science from Human Services Studies
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