Tywron Harris

Provided coverage option information to assist clients in protecting assets.

• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Promoted Allstate products and services using upselling and other sales strategies.
• Utilized targeted email campaigns and cold calling to increase revenue by 85%.
• Exceeded corporate quotas for monthly policy sales.

• Communicated with over 700 service members to encourage active parental participation in education.
• Built productive relationships with service members and supervisors facing difficult situations during deployments and
• Performed 138 evaluations to assess work-related strategies and effectiveness.
• Trained senior enlisted leadership on effective management techniques, work center strategies and behavior modification.
• Established positive, stimulating working environment for 743 servicemembers and exciting mission-focused setting.
• Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
• Studied assessment information covering servicemembers, first-line supervisors, senior leadership to formulate improvement plans for over 112 work center operations.

• Handled administrative requirements, maintained records and submitted operational reports supporting over 347 personnel.
• Oversaw teams planning, implementing and realigning field and base operational strategies.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Conducted and oversaw interrogations, briefings and debriefings.
• Handled administrative requirements, maintained records and submitted operational reports.
• Carried out day-day-day duties accurately and efficiently.

• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Recruited and trained 224 new volunteers on volunteer program goals and objectives.
• Worked with leadership staff and special committees to define volunteer mission and set standards.
• Developed volunteer policies and procedures, codes of conduct and volunteer standards.