QUE JOHNSON
ATLANTA,GA
Summary
To secure a challenging position utilizing my customer service experience as well as my educational training, with the potential to grow and advance.
Overview
23
23
years of professional experience
Work History
Customer Service Representative I
Donnelly Communications Inc. (SSG)
Atlanta, Ga
01.2010 - 01.2023
- Aligns with Company values
- Answers inbound and / or outbound calls for assigned clients
- Assists customers with orders, answer questions and track orders
- Resolves customers telephone inquiries in such a manner to assure quality assurance standards are maintained
- Maintains knowledge and accurately notates customer accounts according to established programs, procedures, and processes
- Demonstrates sensitivity to customers concerns and complaints.
Customer Service Representative
Premier Readers Service
Marietta, Ga
01.2008 - 01.2009
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with on call resolution
- Offers alternative solutions where appropriate with objective of retaining customer’s business
- Continually maintain working knowledge of all company products, services and promotions
- Collect on delinquent customer account.
Corporate Receptionist / HR Recruiting Assistant
Nationwide Credit, Inc.
Kennesaw, Ga
01.2006 - 01.2007
- Answer Corporate Switchboard
- Meet and greet all visitors
- General office & administrative support as needed
- Recruiting – Internal and external job posting via email
- Post, maintain and monitor job openings on multiple Internet job boards
- Resume mining on multiple Internet job boards
- Review, screen and distribute qualified resumes to the appropriate recruiter for all branches.
Loan Counselor/ Collector
Green Tree Servicing
Atlanta, Ga
01.2002 - 01.2005
- Generate contact with customers through incoming/ outgoing phone calls and correspondence
- Determine reason for delinquency to project probable outcome and resolution opportunities
- Negotiate payments resolutions with customers to bring account current immediately or by scheduled arrangements
- Negotiate payment resolutions through modifications & extensions
- Reduce repos by utilizing pre-repossession sales with customers by TOE, full payoff or short payoff.
Receptionist/ Admin. Asst. (Pharmacy Dept.)
Coventry Health Care, Inc
Atlanta, Ga
01.2000 - 01.2003
- Front office switchboard operator/ handles multiple phone lines & paging system
- Greet clients/visitors
- Handles duties in receiving & shipping of US POSTAL mail as well as UPS packages using an On-line system
- Order, stock & distribute office supplies as well as maintain an inventory log
- Responsible for overseeing maintenance & servicing for all offices equipment (fax machine, copier machine, etc…)
- Intake information for Pre-Cert for Medications
- Assist other departments with over flow
- Perform a variety of duties, as supervisor may deem necessary.
Education
Business Administration -
Shorter College
12.2001
Child Development Credentials -
Ga State University
12.1996
Teacher Education -
Dekalb College
12.1992
Skills
- Windows
- MS Word
- MS Excel
- WordPerfect
- Type 40-45 wpm
- Data Entry
References
Reference available upon request
Timeline
Customer Service Representative I
Donnelly Communications Inc. (SSG)
01.2010 - 01.2023
Customer Service Representative
Premier Readers Service
01.2008 - 01.2009
Corporate Receptionist / HR Recruiting Assistant
Nationwide Credit, Inc.
01.2006 - 01.2007
Loan Counselor/ Collector
Green Tree Servicing
01.2002 - 01.2005
Receptionist/ Admin. Asst. (Pharmacy Dept.)
Coventry Health Care, Inc
01.2000 - 01.2003
Business Administration -
Shorter College
Child Development Credentials -
Ga State University
Teacher Education -
Dekalb College