Uadarie Baker
Philadelphia,PA
Summary
A luxury Client Advisor who is skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Expertise in balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with clients as part of a high-performing team.
Overview
19
19
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
King Of Prussia, Pennsylvania
12.2022 - Current
- Consistently exceeded sales targets by an average of 25%, earning recognition as a top performer.
- Provided exceptional customer service, building strong relationships with clients and receiving frequent positive feedback.
- Demonstrated extensive product knowledge, effectively communicating features and benefits to customers.
- Assisted in maintaining store appearance and visual merchandising standards, ensuring an attractive and inviting shopping environment.
- Participated in regular product training sessions, staying up-to-date with the latest collections and trends.
Certified Flight Attendant
American Airlines
Philadelphia, USA
02.2011 - 12.2022
- Delivered high-quality customer service and support to passengers across various ethnicities and cultural backgrounds, communicate with empathy and patience, and provided solutions to passenger issues, resulting in a 98% satisfaction rating
- Assisted in crisis management during in-flight emergencies, aiding in the maintenance of a spotless safety record.
- Conducted routine checks on all emergency equipment, ensuring 100% readiness and operational capability.
- Consistently maintained a professional image both in conduct and appearance, upholding the company's brand values.
Fine Dining Server
The Ritz Carlton
South Beach, USA
07.2008 - 01.2011
- Provided the highest level of service, ensuring an exquisite dining experience for high-profile guest.
- Expertly guided guests through the menu, offering detailed explanations of dishes, ingredients, and cooking methods.
- Recommended wine pairings based on guest preferences and meal choices, enhancing the overall dining experience.
- Managed multiple tables simultaneously while maintaining high service standards and ensuring all guest needs were met promptly.
Sales Associate
Macy’s
Eatontown, USA
09.2006 - 06.2007
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
Education
Hospitality Management - Travel and tourism
Johnson& Wales University
North Miami, FL05.2007
Flight Attendant Training Course -
InFlight Careers
Denver, CO01.2007
Skills
- Luxury retail sales
- Client relationship management
- Customer service
- Time Management
- Communication skills
- Attention to Detail
- Emergency Procedures
- Advanced Culinary Training
- Federal Aviation Regulations
- First Aid Certification
References
Professional and personal references available upon request.
Awards
- American Airlines 4TH quarter CHAIRMAN Award, 2016
- American Airlines Annual CHAIRMAN Award, 2017
Professional Experience
- Customer Service
- Food & Beverage
- Sales
- Computer Skills
Timeline
Client Advisor
Louis Vuitton - LVMH
12.2022 - Current
Certified Flight Attendant
American Airlines
02.2011 - 12.2022
Fine Dining Server
The Ritz Carlton
07.2008 - 01.2011
Sales Associate
Macy’s
09.2006 - 06.2007
Hospitality Management - Travel and tourism
Johnson& Wales University
Flight Attendant Training Course -
InFlight Careers