Summary
Overview
Work History
Education
Skills
Timeline
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UANITI LEAKEHE

Salt Lake,UT

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

18
18
years of professional experience

Work History

Account Manager

Discover Card
01.2014 - 01.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Developed and implemented strategies to increase client retention.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.

Customer Service Rep

Verizon Wireless
01.2005 - 01.2012
  • Answers incoming calls from Customers that are looking for options on making payment to bring the account current, or programs to pay off charged off accounts
  • Provides superior customer service, multi-tasking, Great customer experience, by listening to their struggles and offers a win-win experience that fits the customer's needs
  • Educate customers, on other products that are available, that will help with their current situations., Take incoming calls from customers, whether it is to pay their bills or educate customers on new products, and are available
  • Perform tech support to issues with phones, technical support with other products that is available at Verizon wireless
  • Listen to customer's complaints, and offer solutions at one stop to solve issues.

Education

Computer Information

Brigham Young University, Liahona High School
Laie, Hawaii
1986

Skills

  • Credit and Collections
  • Verbal and Written Communication
  • Strategic Planning
  • Networking Skills
  • Excellent Communication Skills
  • Supporting International Sales Teams
  • Prospecting and Cold Calling
  • Sales Tactics
  • Client Rapport-Building
  • New Account Creation
  • Business Strategies

Timeline

Account Manager

Discover Card
01.2014 - 01.2023

Customer Service Rep

Verizon Wireless
01.2005 - 01.2012

Computer Information

Brigham Young University, Liahona High School

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UANITI LEAKEHE