Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lora Lee Cottle

Glendale,AZ

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Paid sick leavePaid time offWork from home optionPersonal development programsWork-life balanceCareer advancementCompany CultureFlexible work hours

Summary

I desire to obtain a position that will build upon my business experience. With strong and diverse hands-on experience, I have achieved a valued focus as a professional leading to a progressively responsible position within the field of customer service. I have the reputation for integrity, decisiveness, leadership, professionalism, fairness and strong organizational skills. I am also known as a problem-solver, motivator, team-builder and mentor. I bring to the position, strong communication, teamwork mentality and effective leadership skills along with the compassion and sensitivity required in a customer service profession.

Overview

8
8
years of professional experience

Work History

Company Service Supervisor

Discover Card Financial
01.2018 - Current
  • Customer Service Correlations
  • SSR
  • Received ACE Award
  • Universal
  • Company Service Supervisor
  • Special achievements:
  • Customer Service Excellence – Q3 2024
  • Worked Special Projects within Supervisor responsibilities
  • Details to be provided upon request

Education

Medical Assistant Program

R.O.P. Program, Casa Robles High School
Orangevale, CA
01.2007

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Heights Cosmetology School
Albuquerque, NM
01.1991

High School -

Merced High School
Merced, CA
06.1985

Skills

  • Utilized Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and presentations Communicated with agents to address customer concerns and facilitate timely resolutions Participated in advisory board meetings to enhance customer service strategies for Discover Card Financial

Timeline

Company Service Supervisor

Discover Card Financial
01.2018 - Current

Medical Assistant Program

R.O.P. Program, Casa Robles High School

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Heights Cosmetology School

High School -

Merced High School