Dynamic manager with a proven track record at Salt and Pepper Kitchen and Catering Services, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, while maintaining a safe environment. Skilled in decision-making and marketing strategies, driving customer satisfaction and business growth.
Hi, I’m
UCHE SUNDAY
DALLAS,TX
Summary
Overview
12
years of professional experience
Work History
Salt and Pepper Kitchen and Catering Services.
Manager
09.2019 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed worker's payroll, ensuring that their timesheet is up to date and making sure they get paid on time.
- Scanned the work place for potential threat and dealing with it before it escalates.
- Prevented fraudulent activities from fraudulent customers by taking note of their faces and anything that stands out about them.
- Offered consultation to the business owner on ways to ways to improve sales.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed more than 50 incoming calls on a daily basis from customers.
Obafemi Awolowo University Teaching Hospitals Complex
Clerical Officer
12.2013 - 03.2018
Job overview
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
- Maintained employee files in accordance with company policies and legal requirements.
- Organized and filled patient's case notes with over 500 case notes and sensitive materials to be stored and retrieved.
Education
OBAFEMI AWOLOWO UNIVERISTYILE IFE, OSUN STATE
Bachelor of Science from Microbiology
05.2010
University Overview
- 3.81 GPA
- Elected Captain of the whole class.
- Elected to Assistant Secretary for Department of Microbiology, in 2008.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Conflict resolution
- Marketing
- Negotiation
- Emergency response
Timeline
Manager
Salt and Pepper Kitchen and Catering Services.
09.2019 - Current
Clerical Officer
Obafemi Awolowo University Teaching Hospitals Complex
12.2013 - 03.2018
OBAFEMI AWOLOWO UNIVERISTY
Bachelor of Science from Microbiology
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