Uchenna Chidi
Chicago,IL
Summary
Offering strong foundation in customer service and safe driving practices, eager to learn and develop in this environment. Brings willingness to adapt quickly to new challenges and technology, contributing to efficient and courteous transport services. Ready to use and develop excellent communication and problem-solving skills in.
Overview
3
3
years of professional experience
Work History
Uber Partner
Uber
10.2022 - Current
- Delivered exceptional customer service, ensuring rider satisfaction through effective communication and problem resolution.
- Maintained vehicle cleanliness and safety standards, performing regular inspections and necessary maintenance tasks.
- Navigated efficiently using GPS technology to optimize routes, minimizing wait times and improving overall ride efficiency.
- Managed multiple simultaneous ride requests, demonstrating strong time management and prioritization skills under pressure.
- Adapted to changing traffic conditions and road closures, enhancing flexibility in route planning for timely arrivals.
- Collected feedback from riders to identify areas for service improvement, contributing to enhanced customer experience strategies.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
Education
High School Diploma -
University of Nigeria
Enugu, Nigeria04-1996
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Safe driving
- Route planning
- Time management
- Emergency response
- Multitasking and organization
- Cultural awareness
- Traffic law knowledge
- Ability to lift 50 pounds
- Wheelchair assistance
Timeline
Uber Partner
Uber
10.2022 - Current
High School Diploma -
University of Nigeria