UCHENNA S. OKEKE

• Handle [number] customer cases weekly and route requests to the right support queue.
• Maintain accurate customer records and update account information across daily service interactions.
• Prepare recurring reporting in Excel and PowerPoint to support team reviews and sales visibility.
• Communicate clearly with customers to resolve questions, explain options, and keep service interactions professional.

• Built rapport with customers to identify needs and recommend suitable service options.
• Handled inquiries and resolved routine concerns with a professional, customer-focused approach.
• Maintained account details and updated customer information to support ongoing service needs.
• Followed up with prospects to move conversations through the sales pipeline.

• Coordinated health seminars and presentations for healthcare organizations, aligning outreach materials with audience needs.
• Converted management information into clearer reporting processes to improve internal visibility and follow-through.
• Supported account management activities by maintaining organized client records and tracking follow-up actions.

provides technical support, specialized equipment, engineering, and operational services to oil and gas exploration, drilling, and production companies.

overseeing and implementing strategies to prevent, monitor, and control corrosion on-site.