Uday Charan Naidu Gopi
Tempe,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
IT technical support Associate
Grand Canyon Education, Inc.
11.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Reduced response times for client issues through effective prioritization and task management.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Contributed to process improvements by identifying gaps in support procedures and implementing corrective actions.
ERC Sr. Associate
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
10.2020 - 10.2021
- Improved overall team efficiency by streamlining communication channels and implementing project management tools.
- Developed strong client relationships through regular check-ins and proactive problem-solving strategies.
- Enhanced company reputation by consistently delivering top-quality work within tight deadlines.
- Maximized productivity with efficient time-management techniques and prioritization of tasks.
Technical Support Associate
Tech Mahindra
11.2018 - 06.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
Education
Master's degree - Business analytics
Grand Canyon University
Phoenix, AZ03.2024
BTech - Bachelor of Technology - Electrical, Electronics and Communications Engineering
GITAM Deemed University
Rudraram, Telangana, India12.2018
Intermediate - MPC
Sri Chaitanya Junior College
Kukatpally, Hyderabad, India05.2014
Skills
- Data Analysis
- Tableau
- Microsoft Power BI
- IBM SPSS Statistics
- SQL
- MATLAB
- MPLAB
- Simulink
- Project Support
- Technical Proficiency
- Problem Solving
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
IT technical support Associate
Grand Canyon Education, Inc.
11.2022 - Current
ERC Sr. Associate
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
10.2020 - 10.2021
Technical Support Associate
Tech Mahindra
11.2018 - 06.2020
Master's degree - Business analytics
Grand Canyon University
BTech - Bachelor of Technology - Electrical, Electronics and Communications Engineering
GITAM Deemed University
Intermediate - MPC
Sri Chaitanya Junior College
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