Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uden Rungen

CENTREVILLE,VA

Summary

Focused Security Officer with 2 years experience in security and safety compliance. Acts quickly and confidently during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs. Effective Baggage Service Agent with 2 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

ID INSTALL

Amazon
Sterling, VA
03.2022 - Current
  • Performed onsite installation of new equipment including cabling and wiring.
  • Performed job tasks while complying with company's safety procedures and guidelines.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Worked with team members to install Rack and cables.

Supervisor

First Coast Security
Chantilly, VA
08.2021 - 03.2022
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Conducted employee evaluations and reviews.

Control Room Operator

Constellis
Sterling, VA
09.2018 - 08.2021
  • Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
  • Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
  • Analyzed variations in operating conditions and interpreted meter and gauge readings to troubleshoot plant equipment and resolve operational problems.

Customer Service Representative

American Airlines
Sterling, VA
08.2016 - 09.2019
  • Kept track of bags from specific flights and logged locations.
  • Called customers when bags arrived to provide updates.
  • Handled payments for lost or damaged luggage.
  • Tracked down lost luggage for 100 customers daily.
  • Compiled information on new accounts, entering into computers and filing related forms and other documents.
  • Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.

Education

Engineering

Northern Virginia Community College
Sterling, VA
09-2023

CYBER SECURITY - CYBER SECURITY

Northern Virginia Community College
Manassas, VA
08.2017

High School Diploma -

Westfield High School
Chantilly, VA
06.2016

High School Diploma -

Oakton High School
Vienna, VA
09.2013

Some College (No Degree) - EOT

TPROTEK LLC
Sterling, VA

Skills

  • Learning Strategies
  • Operation Monitoring
  • Networking
  • Devices configuration
  • Cables infrastructure
  • Network topologies knowledge
  • Labeling
  • Installing pulling termination tasting trouble shooting fiber optic
  • Problem-Solving Abilities

Timeline

ID INSTALL

Amazon
03.2022 - Current

Supervisor

First Coast Security
08.2021 - 03.2022

Control Room Operator

Constellis
09.2018 - 08.2021

Customer Service Representative

American Airlines
08.2016 - 09.2019

Engineering

Northern Virginia Community College

CYBER SECURITY - CYBER SECURITY

Northern Virginia Community College

High School Diploma -

Westfield High School

High School Diploma -

Oakton High School

Some College (No Degree) - EOT

TPROTEK LLC
Uden Rungen