Udoamaka Okoye
Euless,TX
Overview
12
12
years of professional experience
Work History
Private Client Banker
Chase Bank
Euless, TX
11.2017 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by 30% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by 15% by upselling mortgages and business solutions banking products and financial services to customers.
- Worked with clients to address and respond to client and partnership management issues.
Personal Banker Officer
Chase Bank
Euless, TX
11.2015 - 11.2017
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Backed up teller team by handling needs of new and existing customers at main counter.
Lead Teller
Chase Bank
Euless, TX
03.2010 - 11.2015
- Carry out routine audits
- Handled various accounting transactions including loan and utility transactions,wire transfers and bank deposits
- Mentored and trained newly hired team members on appropriate responses to patron questions.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
J.D. - Law
University of Abuja
Nigeria05.2008
Skills
- Credit Application Review
- Portfolio Management
- Financial Advising
- Accounts Payable and Accounts Receivable
- Customer Transactions
- Wire Transfer
- Customer Support
- Credit and Debt Card Processing
- Customer Relationship Management
Timeline
Private Client Banker
Chase Bank
11.2017 - Current
Personal Banker Officer
Chase Bank
11.2015 - 11.2017
Lead Teller
Chase Bank
03.2010 - 11.2015
J.D. - Law
University of Abuja
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