Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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RYAN ACUNA

Saint Albans

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Professional Cleaning of New York
08.2020 - Current
  • Directed operational strategy to enhance efficiency across multiple departments.
  • Implemented performance metrics to improve team productivity and accountability.
  • Cultivated a high-performance culture through effective coaching and mentoring programs.
  • Streamlined supply chain processes, resulting in reduced lead times and improved service delivery.
  • Oversaw budget management, ensuring alignment with financial targets and resource allocation strategies.

Production Manager

Professional Cleaning of New York
08.2016 - 08.2020
  • Safely operate powered industrial lifts, mobile equipment, and aerial work platforms
  • Generate a timeline and approach to executing labor, including insurance assessments
  • Supervise, schedule, and organize about 10-300 laborers/technicians/carpenters for multiple jobs actively, concurrently
  • Actively enforce safety protocols in different work environments along with all Osha and IICRC guidelines
  • Prepare and create weekly invoices to contractors as well as execute payroll and per diem for our employees
  • Apply structural drying, water damage restoration, fire restoration, mold remediation, and carpet cleaning knowledge to project type (IICRC)

Lead Technician

Certi-Dry Emergency Water Removal
12.2016 - 03.2020
  • Securely operate a truck mount and troubleshoot any issues
  • Engaged in the daily preparation, documentation, and execution of labor
  • Trusted with on-call 24 hours service to cover employee emergencies at any hour
  • Documented and organized all projects needed to facilitate jobs for Project Managers/Estimators
  • Completed daily verifications of the company vehicle to ensure all tools and equipment are accounted for
  • Communicated with homeowners to schedule appointments to assess damages, explain thoroughly to the homeowner the steps of remediation procedure that may occur due to each situation

Technician

Professional Cleaning of New York
08.2012 - 06.2016
  • Operated hand and power tools to complete various construction and maintenance tasks.
  • Maintained clean and organized work areas to ensure safety and efficiency.
  • Assisted in loading and unloading materials, ensuring proper handling techniques were used.
  • Collaborated with team members to improve workflow and productivity on job sites.

Education

Bachelor of Science - International Studies: Global Security

University of Wisconsin-Madison, College of Letters & Science
Madison, WI
05.2020

Skills

  • Leadership and team building
  • Time management
  • Efficient multi-tasker
  • Staff management
  • Training and development
  • Administrative skills
  • Labor cost controls
  • Vendor relationships
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervised team of 550 staff members in several different states during national catastrophe.

Certification

  • IICRC Training - WRT, FSRT, CCT, OCT
  • OSHA 30 Training
  • 40 HR Hazwoper Training
  • OSHA 62 HR SST NYC
  • First Aid/AED/CPR Trained

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Professional Cleaning of New York
08.2020 - Current

Lead Technician

Certi-Dry Emergency Water Removal
12.2016 - 03.2020

Production Manager

Professional Cleaning of New York
08.2016 - 08.2020

Technician

Professional Cleaning of New York
08.2012 - 06.2016

Bachelor of Science - International Studies: Global Security

University of Wisconsin-Madison, College of Letters & Science