Ugochukwu Nene
Virginia Beach,VA
Summary
A devoted professional with a solid technological background transitioning out of service and has shown an aptitude for risk, time, and client management. Competent at identifying issues and developing workable solutions.
Outstanding written and verbal communicator with a track record of achieving objectives and building solid connections.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE REP
U.S. Navy Active Reserve
Virginia Beach, VA
09.2018 - Current
- Assisted with developing, executing, and maintaining standard maintenance procedures
- Enhance and document processes and procedures through technical directives and reference guides
- Correlated and disseminated 700+ technical information and prepared reports regarding assigned equipment and processes
- Conducted defined risk-assessment testing to evaluate products against standardized criteria
- Audited and supervised the successful completion of 4368+ maintenance of aviation survival equipment
- Collaborate with cross-functional teams to develop innovative risk management capabilities and enhance proactive and reactive capabilities
- Motivates and encourages 4+ assigned sailors to support Quality Control
TECH REPRESENTATIVE
Concentrix (Paypal)
Lake Mary, FL
09.2016 - 09.2018
- Provided technical assistance to customers experiencing issues with PayPal services, troubleshooting and resolving technical problems related to accounts, transactions, and platform usage
- Managed customer inquiries and complaints professionally and efficiently, ensuring customer satisfaction through effective communication and problem resolution
- Recorded detailed information about customer issues and resolutions in the company’s database, maintaining accurate logs of customer interactions and technical problems
- Analyzed customer problems to identify root causes and implemented solutions, collaborating with other teams to resolve complex issues
- Stayed updated with PayPal’s products, services, and system updates, contributing to the knowledge base by documenting new solutions and troubleshooting steps.
SYSTEM DATA ANALYST AND COMPUTER INSTRUCTOR
Ideal Group of Schools
Abk, Ogun, Nigeria
01.2012 - 06.2014
- Collect, organize, and maintain accurate data for instructional purposes
- Analyze datasets to identify educational trends and improve teaching strategies
- Teach computer science subjects using hands-on projects and multimedia tools, including programming, data analysis, and digital literacy
- Seamlessly incorporate technology into the classroom to enhance learning experiences
- Encourage students to use technology responsibly and ethically, emphasizing data security
- Engage in continuous professional development to stay current with educational best practices and technological advancements and collaborate with colleagues to share resources and strategies.
Education
BSc. Polymer Science and Tech. -
Ahmadu Bello University
01.2010
MSc Information Technology Management -
Western Governors University
Skills
- SQL Server Management and Administration
- Performance Tuning and Optimization
- Backup and Recovery Solutions
- Data Security and Compliance
- Problem-solving and Analytical Skills
- Leadership and Management
- Coaching and Training implementation
- SQL
- Excel
- Salesforce
- Tableau
- Interpersonal Communication and Multitasking Abilities
- Planning and Coordination
- Technology Integration
- Data Analysis, inputting, and interpretation
Certification
- Data Processing
- Strategic Management
- Sales and CRM
Awards
The Navy and Marine Corps Achievement Medal (NAM)
References
Available upon request
Timeline
QUALITY ASSURANCE REP
U.S. Navy Active Reserve
09.2018 - Current
TECH REPRESENTATIVE
Concentrix (Paypal)
09.2016 - 09.2018
SYSTEM DATA ANALYST AND COMPUTER INSTRUCTOR
Ideal Group of Schools
01.2012 - 06.2014
BSc. Polymer Science and Tech. -
Ahmadu Bello University
MSc Information Technology Management -
Western Governors University
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