Summary
Overview
Work History
Education
Skills
Timeline
Michelle Lambert

Michelle Lambert

Cleveland,oh

Summary

Dynamic Quality Assurance Representative with a proven track record at NexRep, enhancing QA processes and boosting efficiency. Skilled in performance evaluation and management collaboration, I excel in identifying quality improvement areas. My strong analytical abilities and effective communication foster team success and client satisfaction in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Quality Assurance Rep

Independent Contractor With NexRep
12.2024 - 05.2025
  • Executed product checks to confirm compliance with established quality criteria.
  • Contributed to documentation and monitoring of quality assurance procedures.
  • Partnered with team to locate areas needing quality enhancement.
  • Conducted validation of product performance through testing procedures.
  • Acquired best practices for quality assurance.
  • Enhanced QA processes to boost efficiency.

Confidential Human Resource Agent

Independent Client Resource
03.2018 - 12.2024
  • Facilitated communication between clients and resources, ensuring seamless service delivery.
  • Resolved client inquiries efficiently, enhancing overall satisfaction and retention rates.
  • Coordinated scheduling for service appointments, optimizing resource allocation and time management.
  • Assisted in developing client profiles to tailor services to individual needs effectively.

Home Health Care Aid

Independent Client
01.2011 - 04.2017
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Monitored and documented client health status, ensuring timely communication with healthcare professionals.
  • Administered medications as prescribed, maintaining compliance with safety protocols and procedures.
  • Developed personalized care plans in collaboration with clients and family members to address individual needs.

Driver, Orders, Dishwasher, Custodial

Pizza Hut
02.2008 - 06.2009
  • Operated vehicles safely to deliver goods efficiently across designated routes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained accurate logbooks documenting hours of service and mileage traveled.
  • Communicated effectively with dispatch to coordinate delivery schedules and address issues.

Home Health Aide

Hanson Services
05.2007 - 01.2008
  • Provided compassionate personal care, assisting clients with daily living activities and maintaining dignity.
  • Administered prescribed medications and monitored patient health for changes, reporting to healthcare professionals.
  • Developed individualized care plans in collaboration with healthcare teams to meet client needs effectively.
  • Trained and mentored junior aides on best practices in patient care and safety protocols, enhancing service quality.

Childcare Provider

Independent Contractor
04.2000 - 04.2007
  • Supervised children during daily activities, promoting safety and engagement.
  • Developed age-appropriate educational activities to enhance learning and development.
  • Maintained clean and organized childcare environment, ensuring compliance with health standards.
  • Communicated effectively with parents regarding children's progress and daily experiences.

Prep Cook/ Server/Greeter/dishwasher/custodial

Grandma's Kitchen
01.1994 - 01.1996
  • ClePrepared ingredients for daily menu, ensuring freshness and quality.
  • Assisted head chef in food preparation and cooking tasks efficiently.
  • Maintained cleanliness and organization of kitchen workstations and tools.
  • Collaborated with kitchen staff to execute meal service smoothly during peak hours.

Childcare Assistant

Catholic Dioces of Greater Cleveland
06.1992 - 09.1992
  • Developed custom lithography masks for unique project requirements, enabling tailored device fabrication.
  • Enhanced equipment uptime by troubleshooting and resolving chronic issues with critical photolithography tools.
  • Trained new team members on photolithography processes and best practices, ensuring consistent process control across the team.
  • Improved photolithography process efficiency by optimizing exposure, focus, and overlay parameters.

Lithography

Cleveland Lithography
01.1992 - 06.1992
  • Developed innovative techniques for sub-micron resolution in photolithography processes, enhancing product quality.
  • Trained new hires on proper techniques and procedures for effective photolithography operations, enhancing overall team performance.
  • Participated in continuous improvement initiatives aimed at optimizing overall manufacturing processes within the photolithography department.
  • Collaborated with other engineers on cross-functional projects, leveraging expertise in photolithography to drive overall project success.

Education

Associate Of Arts - Arts Education

Cuyahoga Community College, Cleveland, OH

Independent Remote Quality Assurance Agent - Remote Call Center - Customer Service Represetive

NexRep , Cleveland, OH
12.2024

Independent Day Care Service - Child Care Education And Development

ODJFS, Cleveland, OH
06.2001

Hospitality Management - Hotel, Motel, And Restaurant Management

Orion Hospitality , Cleveland Ohio
06.1992

Certificate - Child Development Basics

East Technical High School , Cleveland Ohio
06.1988

Data Entry And Computer Basic Understanding - Early Computer Education

Harry E Davis Middle School, Cleveland Ohio
06.1986

Skills

  • Quality assurance
  • Call monitoring
  • Performance evaluation
  • Management collaboration

Timeline

Quality Assurance Rep - Independent Contractor With NexRep
12.2024 - 05.2025
Confidential Human Resource Agent - Independent Client Resource
03.2018 - 12.2024
Home Health Care Aid - Independent Client
01.2011 - 04.2017
Driver, Orders, Dishwasher, Custodial - Pizza Hut
02.2008 - 06.2009
Home Health Aide - Hanson Services
05.2007 - 01.2008
Childcare Provider - Independent Contractor
04.2000 - 04.2007
Prep Cook/ Server/Greeter/dishwasher/custodial - Grandma's Kitchen
01.1994 - 01.1996
Childcare Assistant - Catholic Dioces of Greater Cleveland
06.1992 - 09.1992
Lithography - Cleveland Lithography
01.1992 - 06.1992
Cuyahoga Community College - Associate Of Arts, Arts Education
NexRep - Independent Remote Quality Assurance Agent , Remote Call Center - Customer Service Represetive
ODJFS - Independent Day Care Service , Child Care Education And Development
Orion Hospitality - Hospitality Management , Hotel, Motel, And Restaurant Management
East Technical High School - Certificate , Child Development Basics
Harry E Davis Middle School - Data Entry And Computer Basic Understanding , Early Computer Education

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Michelle Lambert