Ugona Nwafor
Healthcare & Information Technology
D.C. Metropolitan Area,MD
Summary
An experienced Information Technology professional with over three (3) years of commitment to information technology and health care. Adept to learn and adapt to new systems. Skilled at identifying system performance and operation issues. Knowledgeable in healthcare information management. Able to pay attention to detail and exercise critical thinking. Known to be a team player with interest in meeting company goals.
Overview
3
3
year of professional experience
5
5
years of post-secondary education
Work History
Product Implementation Validation Specialist
ACCOLADE, INC
Plymouth Meeting, PA
06.2022 - 09.2022
- Conducted A/B testing and administration for new UI/UX product implementations
- Utilized monitoring and management tools for optimized in-house product performance.
- Partnered with technical teams to audit and correct identified data gaps and system issues in customer setup.
- Managed authenticated documentation for over 100 client employees.
- Certified workforce management teams with appropriate staffing on new employee accounts.
Data Research Specialist
THE HILLTOP INSTITUTE
Baltimore, MD
08.2021 - 12.2021
- Compiled and cleaned data for proper handling and as well as analyzed trends of over 1000 Maryland Medicaid participants.
- Delineated over 5 reports to Maryland Department of Health (MDH).
- Developed polished visualizations to share results of data analyses that was sent by MDH.
- Conducted monthly literature reviews and procedural guidelines as mandated by state.
- Conducted quality control reports for DataPort-Tableau server databases.
Helpdesk Technician
ZINATU CONSULTING
Bowie, MD
07.2019 - 03.2020
- Administered end-user workstations and supports end-user activities on Windows 7/8/10 operating system environments.
- Patched software and installed new versions to eliminate security problems and protect data.
- Served as point of contact for 50-100 end-users seeking technical assistance over phone, email.
- Tracked priority issue tickets (Service Now), escalate (if appropriate), resolution and closure of trouble tickets.
- Utilized Active Directory (AD) daily to manage user accounts (create users, reset passwords, and unlock accounts).
- Monitored and analyzed information security system logs for events.
Education
Master’s of Professional Studies - Health Information Technology
University of Maryland Baltimore County
Baltimore, MD 01.2022 - 05.2023
Bachelor of Arts - Public Health (concentration: Population Health)
University of Maryland Baltimore County
Baltimore, MD 08.2018 - 12.2021
Skills
Data: SQL, R, Advanced Microsoft Excel, Data Management, Tableau
Healthcare: HIPAA, EHR, ICD-10, Medical Terminology, Medicaid/Medicare
Computing: AWS Cloud Practitioner, Windows & Linux Operating System (OS), MS Office 365 Suites, Active Directory, VMware Virtualization
Project Management: JIRA, leadership, training & supervising personnel, preparing correspondence and reports
Timeline
Product Implementation Validation Specialist
ACCOLADE, INC
06.2022 - 09.2022
Master’s of Professional Studies - Health Information Technology
University of Maryland Baltimore County
01.2022 - 05.2023
Data Research Specialist
THE HILLTOP INSTITUTE
08.2021 - 12.2021
Helpdesk Technician
ZINATU CONSULTING
07.2019 - 03.2020
Bachelor of Arts - Public Health (concentration: Population Health)
University of Maryland Baltimore County
08.2018 - 12.2021