Ugonda Wilson
Chicago,IL
Summary
Detail-oriented professional with extensive experience in acute care, assisted living, and continuity of care. Proven ability to schedule and coordinate executive-level meetings and events while managing multiple tasks effectively. Strong organizational skills utilized to prioritize responsibilities and handle confidential information. Expertise in supporting executive decision-making processes to enhance operational efficiency.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
CNA
Eshyft
Chicago, Illinois
05.2024 - Current
- Assisted patients with bathing, dressing, grooming, and mobility support for safe transfers.
- Monitored vital signs, reporting any changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Ensured adherence to safety protocols to protect patients and staff.
- Communicated effectively with patients, families, and healthcare team members.
- Documented patient care activities accurately in electronic health records.
- Provided support for patient mobility by assisting with walking.
Ward Clerk
Schwab Rehabilitation Hospital
Chicago, Illinois
03.2017 - 05.2024
- Managed patient records and ensured accurate data entry into hospital systems.
- Coordinated communication between medical staff and patients for scheduling appointments.
- Assisted with patient admissions by collecting necessary information and documentation.
- Processed medical forms and maintained organized filing systems for easy access.
- Supported the nursing team by preparing charts and ensuring supplies were available.
- Facilitated discharge planning by providing patients with necessary instructions and resources.
- Answered phone calls and directed inquiries to appropriate departments efficiently.
- Maintained a clean and organized front desk area to enhance patient experience.
- Responsible for greeting visitors, answering phones and providing general information.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Collected paperwork for patients, nurses, and physicians.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Organized and maintained filing system for medical records and documents.
- Tracked lab results, radiology images and other diagnostic tests requested by physicians.
- Ensured accuracy of all patient information entered into electronic health record system.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Completed charts, staffing sheets, and other documentation.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Verified insurance eligibility for incoming patients prior to admission.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Coordinated with third-party vendors to ensure proper billing practices were followed.
- Ensured compliance with HIPAA regulations when handling patient information.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Patient Transporter
Sinai Health System, Mount Sinai Hospital
Chicago, Illinois
08.2016 - 03.2017
- Transported patients safely between departments and units.
- Assisted nursing staff with patient mobility and comfort.
- Maintained cleanliness and organization of transport equipment.
- Communicated effectively with patients to alleviate concerns during transport.
- Followed safety protocols during all patient transportation activities.
- Collaborated with healthcare team to prioritize patient transport needs.
- Monitored patient conditions during transport for any changes.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Greeted patient and explained transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
CNA
ResCare
Oak Park, Illinois
07.2016 - 10.2016
- Assisted patients with daily living activities and personal hygiene.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported mobility by helping patients with walking and transferring safely.
- Provided emotional support and companionship to enhance patient comfort.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
Executive Administrative Assistant
Kevin's Exoctic Limousines
Chicago, Illinois
07.2012 - 07.2016
- Managed scheduling and coordination of limousine bookings and driver assignments.
- Organized and maintained files, documents, and client communications for easy access.
- Assisted in planning corporate events and client meetings with attention to detail.
- Communicated with clients to ensure exceptional service and address inquiries promptly.
- Developed office procedures to enhance workflow efficiency and team collaboration.
- Coordinated travel arrangements for executives, including transportation logistics and accommodations.
- Prepared reports and correspondence, ensuring clarity and professionalism in all communications.
- Supported financial operations by processing invoices and tracking expenses accurately.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated meeting and work schedules for staff teams and executives.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Managed director's calendar and prepared meeting agenda and materials.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
Home Health Aide
Addus
Westchester, Illinois
03.2015 - 07.2015
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare providers.
- Maintained a clean and safe environment for clients in their homes.
- Delivered compassionate companionship and emotional support to clients.
- Prepared nutritious meals according to client dietary restrictions.
- Collaborated with family members to develop personalized care plans.
- Documented client progress and communicated updates to the care team.
- Administered medication as prescribed and tracked adherence schedules.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Home Health Aide
Department of Human Services
Chicago, Illinois
07.2009 - 08.2012
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare providers.
- Maintained a clean and safe environment for clients in their homes.
- Administered medication as prescribed and tracked adherence schedules.
- Collaborated with family members to develop personalized care plans.
- Documented client progress and communicated updates to the care team.
- Delivered compassionate companionship and emotional support to clients.
- Prepared nutritious meals according to client dietary restrictions.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
Unit Secretary
Warren Barr Gold Coast
Chicago, Illinois
01.2000 - 08.2012
- Managed patient records and ensured accuracy in documentation.
- Coordinated communication between medical staff and patients effectively.
- Scheduled appointments and maintained organized calendars for healthcare providers.
- Assisted with clerical tasks to support daily operations in the facility.
- Processed incoming calls and directed inquiries to appropriate departments.
- Handled patient admissions and ensured smooth onboarding procedures.
- Supported billing processes by verifying insurance information and collecting data.
- Maintained inventory of office supplies and requested replenishments as needed.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts, and reports.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
Education
Certificate - Certified Nursing Assitant
Wilbur Wright College
Chicago, IL12-2001
Associate of Science - Business Administration
University of Phoneix
Chicago, ILSkills
- Vital signs monitoring
- Patient care documentation
- Infection control
- Electronic health records management
- Mobility assistance
- Data entry accuracy
- Appointment scheduling
- Medical supply management
- Care team communication
- Discharge planning
- Effective communication
- Problem solving
- Attention to detail
- HIPAA compliance
- Time management
- Team collaboration
- Patient scheduling and documentation
- Healthcare communication
- Administrative support and customer service
- Interpersonal skills and relationship building
- Inventory management
Certification
Certified Nursing Assistant- IDPH, Issued
Timeline
CNA
Eshyft
05.2024 - Current
Ward Clerk
Schwab Rehabilitation Hospital
03.2017 - 05.2024
Patient Transporter
Sinai Health System, Mount Sinai Hospital
08.2016 - 03.2017
CNA
ResCare
07.2016 - 10.2016
Home Health Aide
Addus
03.2015 - 07.2015
Executive Administrative Assistant
Kevin's Exoctic Limousines
07.2012 - 07.2016
Home Health Aide
Department of Human Services
07.2009 - 08.2012
Unit Secretary
Warren Barr Gold Coast
01.2000 - 08.2012
Certificate - Certified Nursing Assitant
Wilbur Wright College
Associate of Science - Business Administration
University of Phoneix