Elisabeth U. Palmer
Nephi,UT
Summary
Passionate hospitality professional with a strong focus on delivering exceptional guest experiences. Known for outstanding customer service and effective communication skills, both with guests and colleagues. Thrives in collaborative environments and embraces opportunities for growth.
Overview
9
9
years of professional experience
Work History
General Store Retail
Sundance Mountain Resot
Provo, UT
06.2023 - Current
- Provided excellent customer service by greeting guests upon arrival.
- Assisted customers in fulfilling their retail requirements.
- Addressed customer concerns through effective communication.
- Performing efficient check-in and check-out procedures while assisting guests with their purchases.
- Handled inventory effectively, boosted sales results, and attended to personal necessities.
- Handled phone calls efficiently and professionally.
- Processed remote orders via telephone.
Professional Barber
Brigham Young University
Provo, UT
05.2018 - 02.2020
- Welcomed and supported customers to create a welcoming environment
- Performed hair cutting services professionally
- Implemented new problem-solving methodologies to reduce error rates and improve efficiency in the work process
- Performed check-in and checkout procedures for customers.
Front Desk Agent
Remedez Hair Spa
Orem, UT
05.2015 - 12.2017
- Welcomed arriving patrons.
- Maintained a well-organized system for scheduling appointments.
- Ensured smooth and seamless guest experience through proficient check-in and check-out.
- Collaborated effectively with stylists.
- Managed daily store operations including opening and closing.
Education
Cosmetology - Cosmetology Education
Aveda Institute Provo
01-2013
Some College (No Degree) - Elementary Education
Utah Valley University
Skills
- Employee Supervision
- Training and mentoring
- Inventory Oversight
- Customer Relations
- Communications
- Customer Service
Timeline
General Store Retail
Sundance Mountain Resot
06.2023 - Current
Professional Barber
Brigham Young University
05.2018 - 02.2020
Front Desk Agent
Remedez Hair Spa
05.2015 - 12.2017
Cosmetology - Cosmetology Education
Aveda Institute Provo
Some College (No Degree) - Elementary Education
Utah Valley University
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