Ujima Donalson
Kent,Washington
Summary
Performance-driven Assistant Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on diversity, equity, and inclusion processes to drive results based on sound overall business judgment.
Overview
30
30
years of professional experience
Work History
Assistant Vice President
University Of Washington
Seattle, WA
09.2007 - Current
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Recruited and hired [Number] key leadership positions to strengthen management team.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Designed [Type] employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Developed workforce training programs to improve organizational efficiency.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
- Counseled administration, faculty and staff regarding affirmative action, harassment, hiring practices and diversity, equity and inclusion (DEI) issues.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve [Result].
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and recommended long-range plans for development of department personnel.
Assistant Vice President of Training & Development
Bank Of America
Seattle, WA
07.1992 - 08.2007
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Handled administrative systems to assist senior leadership and over [Number] staff members.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving [Result].
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Facilitated new employee orientations to foster positive team attitude.
- Conducted [Number] recruiting events per [Timeframe] to grow passive talent pipeline to prepare for future hiring needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Certified Practitioner - Neuro-linguistic Programming
The NLP & Coaching Institute of Colorado
Colorado City, CO08.2011
Certified Professional Coach - Executive Coaching
Fowler Wainwright International
Las Vegas, NV06.2011
Master of Arts - Education
Seattle University
Seattle, WA06.2010
Bachelor of Arts - Communication Studies: Organizational
Seattle University
Seattle, WA06.1998
Skills
- Budget Control
- Program Optimization
- Department Oversight
- Problem Anticipation and Resolution
- Employee Motivation
- Training Management
- Business Leadership
- Training Program Design
- Management Consultation
- Group Discussion Facilitation
- Focus Group Coordination
- Course Materials Development
- Orientation and Onboarding
- Creative Solution Development
- Innovative Training Approaches
- Adult Learning Theories
- Employee Relations
- Strategic Planning
- Curriculum Design
- Coaching and Development
- Recruiting and Interviewing
- Leadership Training and Development
- Relationship Building
- Statistical Data Analysis
- Coaching and Mentoring
- Organizational Development
Timeline
Assistant Vice President
University Of Washington
09.2007 - Current
Assistant Vice President of Training & Development
Bank Of America
07.1992 - 08.2007
Certified Practitioner - Neuro-linguistic Programming
The NLP & Coaching Institute of Colorado
Certified Professional Coach - Executive Coaching
Fowler Wainwright International
Master of Arts - Education
Seattle University
Bachelor of Arts - Communication Studies: Organizational
Seattle University