UJU UDEH
BROOKLYN,NY
Summary
Results-driven LEAD Supervisor with expertise in process improvement and client relationship management. Proven ability to enhance service delivery and foster team collaboration. Committed to operational efficiency and resolving client concerns effectively.
Overview
9
9
years of professional experience
Work History
LEAD Supervisor
ALLBOROGH PERSONAL CARE INC
New York, NY
02.2017 - Current
- Supervised daily operations to ensure compliance with company standards and regulations.
- Trained and mentored staff on best practices in personal care services.
- Implemented process improvements to enhance service delivery and client satisfaction.
- Coordinated scheduling to optimize workforce efficiency and resource allocation.
- Collaborated with management to develop operational strategies for service enhancement.
- Resolved client concerns promptly, fostering positive relationships and trust in services provided.
- Maintained accurate records of service activities and personnel performance for reporting purposes.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
Education
MBA - Marketing Management
ESUT BUSINESS SCHOOL
LAGOS NIGERIA08-2002
Bachelor of Arts - POLITICAL SCIENCE
NNAMDI AZIKIWE UNVERSITY
02-1994
Skills
- Motivational techniques
- Team management
- Employee engagement
- Documentation and reporting
- Schedule development
- Decision-making
- Strategic planning
Accomplishments
- Achieved result by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved result through effectively helping with task.
- Collaborated with team of the development of local digital marketing strategy
- Documented and resolved the issues of Aides interference with clients miscommunication which led to result.
- Supervised team of 100 staff members.
- Resolved product issue through consumer testing.
Timeline
LEAD Supervisor
ALLBOROGH PERSONAL CARE INC
02.2017 - Current
MBA - Marketing Management
ESUT BUSINESS SCHOOL
Bachelor of Arts - POLITICAL SCIENCE
NNAMDI AZIKIWE UNVERSITY