UKARIE HAMPTON
Monroe,Louisiana
Summary
Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members. Highly motivated individual with extensive experience providing direct patient care in hospital and long-term care settings. Demonstrated ability to work collaboratively with nursing staff, other healthcare professionals, and patients to promote quality patient care. Possesses strong clinical knowledge, excellent communication skills, and an unwavering commitment to compassionate patient care. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
ShiftKey (Agency)
12.2020 - Current
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Answered call lights to provide emergency treatment and assistance to patients
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
Hospice Aide
Heart of Hospice
09.2024 - 12.2024
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Receptionist
The Oaks Nursing Home
02.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Entergy
08.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CNA
ShiftKey (Agency)
02.2023 - 04.2023
CNA
ShiftKey (Agency)
07.2021 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Front End Cashier
Walmart
01.2021 - 05.2021
- Helped customers locate merchandise and answered questions about products
- Resolved customer complaints in a timely and professional manner
- Provided excellent customer service to satisfy guests
- Assisted customers by providing information and resolving complaints
- Kept checkout area clean and tidy by organizing shelves and wiping down belt
CNA
DNA (Agency)
02.2020 - 04.2020
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Assisted with admission and discharge processes to provide continuity of care
Education
High School Diploma -
General Trass High School
Lake Providence, Louisiana05.2019
Skills
- Nursing Assistance
- Bed Making and Linen Changes
- Quality Patient Care
- Room Cleaning and Restocking
- Bed Transfers
- Bathing and Dressing
- Recording Vital Signs
- Light Housekeeping
- Oral Hygiene
- Grooming and Bathing Assistance
- Charting Expertise
- Time management
- Attention to detail
- Clinical documentation
- Multitasking and organization
Certification
- TX
- LA
Timeline
Hospice Aide
Heart of Hospice
09.2024 - 12.2024
Receptionist
The Oaks Nursing Home
02.2024 - 05.2024
Customer Service Representative
Entergy
08.2023 - 12.2023
CNA
ShiftKey (Agency)
02.2023 - 04.2023
CNA
ShiftKey (Agency)
07.2021 - 08.2022
Front End Cashier
Walmart
01.2021 - 05.2021
CNA
ShiftKey (Agency)
12.2020 - Current
CNA
DNA (Agency)
02.2020 - 04.2020
High School Diploma -
General Trass High School