Ula Makihele
DesMoines
Summary
Experienced Sector Support Specialist with 17 years of diverse operational experience. Seeking growth opportunities within the NOC. Confident in my ability to contribute as an asset to the Sector Manager team. Leveraging strong communication and problem-solving skills honed over years of practice. Eager to apply proven expertise in a new role, driving success and efficiency within the organization.
Overview
16
16
years of professional experience
Work History
Sector Support Specialist
Alaska Airlines
03.2023 - Current
- Maintain detailed documentation of the daily operation, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between stations and the bridge, ensuring timely communication during critical incidents.
- Responded to station inquiries and address concerns to establish trust and meaningful relationships.
- Coordinate communication about recovery plans to multiple workgroups ensuring everyone is adequately briefed.
- Trained new team members on support protocols and tools, enhancing team efficiency.
Lead CSA
Alaska Airlines
01.2016 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Demonstrated safe practices and procedures in station by adhering to company standards.
- Utilized problem-solving skills to address customer queries and complaints.
Lead CSA
Alaska Airlines
01.2015 - 01.2016
Lead CSA
Alaska Airlines
01.2013 - 01.2015
CSA
Alaska Airlines
09.2012 - 03.2013
CSA
Alaska Airlines
09.2009 - 01.2012
Education
Grant HS
Sacramento, CASkills
- Problem-Solving
- Communication
- Interpersonal Skills
- Leadership
- Time Management
- Strong work ethic
- Teamwork and collaboration
- Calm and professional under pressure
- Relationship building
- Policies and procedures adherence
Timeline
Sector Support Specialist
Alaska Airlines
03.2023 - Current
Lead CSA
Alaska Airlines
01.2016 - 03.2023
Lead CSA
Alaska Airlines
01.2015 - 01.2016
Lead CSA
Alaska Airlines
01.2013 - 01.2015
CSA
Alaska Airlines
09.2012 - 03.2013
CSA
Alaska Airlines
09.2009 - 01.2012
Grant HS
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