Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand's . i have 2 years in retail experience and 9 years plus in customer service ,i am team player and good at multitasking, detail oriented and dedicated to surpassing customer expectation. Adept at working effectively with strong work ethic and exceptional interpersonal skills.
Hi, I’m
Ulabi Madden
AUSTIN,TX
Summary
Overview
14
years of professional experience
Work History
NordstromAustin, TX
Retail Account Representative
11.2022 - Current
Job overview
- Manage a portfolio of existing customer accounts to ensure long-term success while cultivating positive relationships
- Generate new sales by leveraging the existing and potential sales networks
- Maintaining and identifying new sales opportunities within existing retail accounts, increasing sales through penetration by analyzing current sales and volume, planning sales calls, and following up
- Monitoring sales metrics, such as quarterly sales results and annual forecasts
- Supervising the floor sales management team to ensure an increase in sales
- Train and mentor team members on solutions and best practices to support on-site implementations and promote continuous improvement
- Suggest suitable actions to improve sales performance, identify opportunities for growth within the department, and improve customer experience
- Suggest innovative ideas to boost sales performance and identify growth opportunities for both existing and potential customers through suggestive selling techniques, aimed at increasing sales revenue
- Monitor and report on sales performance analytics
- Resolve customer queries/conflicts, promptly handle customers' requirements, and provide solutions in a timely manner
- Act as the customer liaison and handle individual needs per customer
- Set and track sales account targets that are aligned with company objectives
- Document/report on the status of accounts and transactions.
Bleu MartiniPhiladelphia, PA
Restaurant Supervisor
06.2018 - 09.2022
Job overview
- Screening, interviewing, hiring, and training potential staff, as well as in-house staff
- Managed the work schedules of restaurant staff and delegated tasks
- Handled staff payroll, vacation requests, and other administrative duties related to restaurant operations
- Operated the POS system for processing payments, authorizing refunds, and other similar options
- Monitored the restaurant's cash flow and resolved any discrepancies in outstanding bills
- Thrived to meet quarterly budgets and quotas while reducing operational costs
- Organized weekly staff meetings to motivate the staff and ensure that they all met the restaurant's standards and expectations
- Ensured that all staff followed strict personal safety and complied with food health and safety regulations
- Conducted regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation were well-maintained
- Followed up with dining customers to inquire about the quality of food and service
- Monitored inventory and ensured that all food supplies and other essential items for the restaurant were adequately stocked
- Ensured that all staff members are well-informed about the menu offerings, individual ingredients, and potential food allergies, and made sure that diners were aware of them
- Assisted in menu development and made changes based on cost and customer preferences
- Reviewed and responded to customer feedback and surveys in order to develop and implement strategies to enhance customer service
- Ensured a friendly and professional environment in the workplace and maintained good relationships with suppliers
- Implemented effective strategies to increase productivity, such as organizing group events, providing catering for VIP guests, and distributing vouchers
- Created innovative promotions and designed marketing materials.
Arik AirIkeja, Lagos
Flight Attendant Purser
11.2009 - 04.2018
Job overview
- Pre-flight duties include conducting a pre-flight briefing to inform the flight cabin crew about flight details, including the number of passengers, emergency protocols and procedures, and any special requests
- Ensuring that all necessary equipment, such as first aid kits and life jackets, are on board
- Ensuring that the cabin is checked, clean, and ready for passengers
- In-flight duties include managing and ensuring that every member of the crew follows instructions and performs their duties efficiently
- Assisting passengers and ensuring their comfort and safety throughout the flight
- Responding to passenger requests and concerns
- Addressing any and all issues, including responding to emergencies on board such as providing medical attention and handling unruly passengers
- Coordinating with the flight deck crew to provide updates on the flight status
- Post-flight duties include conducting a post-flight briefing with the briefing the cabin crew to debrief about the flight and discuss any issue that arose
- Completing any necessary paperwork, such as incident reports and passenger feedback forms
- Checking the cabin to ensure that no passenger items are left behind.
Education
University Of CalabarCalabar NG
Bachelor of Arts - Creative Arts from Creative Writing
01.2004
University Overview
Skills
- Adobe Acrobat
- MS Office Suite: Word, Excel, PowerPoint
- Customer Relationship Manager (CRM): Salesforce, HubSpot
- Brand Promotion
- Sales Closing
- Leadership and Communication
- Strategic Planning
- Presentation
- Project Management and Coordination
- Product development
- Client account management
- Customer Relations
- Product Promotion
- Product Demonstration
- Upselling Strategies
Accomplishments
Accomplishments
- pacesetter in sales mertic
Affiliations
Affiliations
Hiking
camping
love writing short plays
gym life
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Timeline
Retail Account Representative
Nordstrom
11.2022 - Current
Restaurant Supervisor
Bleu Martini
06.2018 - 09.2022
Flight Attendant Purser
Arik Air
11.2009 - 04.2018
University Of Calabar
Bachelor of Arts - Creative Arts from Creative Writing