Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ulan Usukeev

Chicago,IL

Summary

Result-oriented Salesforce Developer with 5 years of experience in developing and administrating various projects to customize Salesforce applications and implement business logics.

Also 8+ years of IT experience with technical expertise in implementation system solutions, providing support and development of IT documentation.

Creative and communicative team player with strong work ethic and positive attitude, ability to handle challenging work and able to learn new concepts quickly.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Capgemini
, IL
03.2019 - Current
  • Built automated flows, triggers, and processes using Apex classes and Visualforce pages.
  • Developed complex custom objects and fields in Salesforce to meet customer requirements.
  • Deployed changes between sandbox environments using Change Sets or Metadata API deployments.
  • Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules.
  • Integrated third-party applications with Salesforce using REST APIs and other web services technologies.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support.
  • Provided post-implementation support to assist end-users in creating reports and dashboards.
  • Developed custom lightning components using HTML, CSS and JavaScript.
  • Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
  • Prepared test data, planned and conducted module testing.

IT Specialist

Mega M LLC
New York, NY
07.2016 - 02.2019
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Generated reports from LexisNexis provider using SQL queries and upload it to company telephone system.
  • Provided technical support for users experiencing hardware or software issues.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Installed new software updates as needed on all supported platforms.

Application Administrator

National Bank of the Kyrgyz Republic
Bishkek, Kyrgyz Republic
03.2014 - 06.2016
  • Provided technical support and troubleshooting for user issues related to applications.
  • Reviewed system logs and identified potential problems with applications.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Works with vendors to coordinate support and warranty services
  • Tested new software releases prior to deployment in production environments.
  • Created user accounts and managed access rights for users.
  • Provided guidance on best practices in using specific business applications.
  • Participated in team meetings to discuss project progress, challenges, and ideas for improvement.

Lead Engineer

Kyrgyz National University
Bishkek, Kyrgyz Republic
09.2010 - 02.2014
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Manage Active Directory including structure, use, groups/accounts and settings.
  • Troubleshoots hardware and software, and system problems.
  • Participates in administration of the day-to-day operation of University host computers by monitoring system performance, configuration, maintenance and repair.
  • Install, configure, and maintain servers, storage, and network devices.
  • Provide system support to include on-call duties as needed.
  • Plan and execute server and application patching, upgrades, and backup/restores.
  • Provide website maintenance, support, and enhancements.
  • Design, develop, and implement website projects.

Education

Master of Science - IT Management

Kyrgyz National University
Bishkek, Kyrgyz Republic
07-2015

Bachelor of Science - Bachelor of Information Technology And Management

Kyrgyz National University
Bishkek, Kyrgyz Republic
07-2013

Some College (No Degree) - CCNA Discovery (Cisco)

IT Academy
Bishkek, Kyrgyz Republic

Skills

  • Salesforce Development: Apex, Lightning Web Component, Aura, Visualforce pages, Triggers, Batch Apex, SOQL, SOSL, Custom Objects, Flow Builder, Integration Rest Api
  • Salesforce Administration: User Management, Data Management, Profiles, Permission Sets, Security, Data Loader, Reports and Dashboards
  • Web Development: HTML, CSS, JS
  • Database: MSSQL, MySQL
  • Deployment tools: Copado, ChangeSet
  • Web Servers: Apache Tomcat, Nginx
  • Operation Systems: Windows Server(2003, 2008, 2012), CentOS7 Linux
  • Agile Methodologies: Scrum, Kanban

Certification

  • Salesforce Certified Platform Developer I
  • Salesforce Certified Administrator

Timeline

Salesforce Developer

Capgemini
03.2019 - Current

IT Specialist

Mega M LLC
07.2016 - 02.2019

Application Administrator

National Bank of the Kyrgyz Republic
03.2014 - 06.2016

Lead Engineer

Kyrgyz National University
09.2010 - 02.2014

Master of Science - IT Management

Kyrgyz National University

Bachelor of Science - Bachelor of Information Technology And Management

Kyrgyz National University

Some College (No Degree) - CCNA Discovery (Cisco)

IT Academy

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Ulan Usukeev