Uliana Dosiak
North Royalton,OH
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Representative
Four Star Insurance Agency
11.2024 - Current
- Provided accurate information on policy coverage and claims processes to enhance customer understanding.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Assisted in processing insurance applications and renewals, ensuring compliance with company standards.
- Collaborated with underwriters to clarify policy details and expedite claims processing.
- Monitored claim statuses and communicated updates proactively to customers, fostering trust and transparency.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
Caregiver
ComForCare
06.2024 - Current
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored client health and well-being, reporting changes to healthcare professionals promptly.
- Provided emotional support to clients, fostering trust and positive relationships.
Dispatcher
Surplus PC
03.2024 - 06.2025
- Coordinated communication between drivers and clients to ensure timely delivery.
- Assisted in managing schedules and routes for efficient transportation logistics.
- Supported documentation processes by maintaining accurate records of dispatch activities and communications.
- Collaborated with team members to troubleshoot issues, ensuring minimal disruption to operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Analyzed customer feedback and provided solutions to improve customer service.
Education
Bachelor of Science - Faculty of Law
Ivan Franko National University of Lviv
Lviv, UA 08.2023
Skills
- Time management
- Documentation
- Problem-solving
- Flexible schedule
- Multitasking and organization
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Timeline
Insurance Customer Service Representative
Four Star Insurance Agency
11.2024 - Current
Caregiver
ComForCare
06.2024 - Current
Dispatcher
Surplus PC
03.2024 - 06.2025
Bachelor of Science - Faculty of Law
Ivan Franko National University of Lviv