Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
The Marmaxx Group Presidents Club Recognition and Appreciation Award
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ULIANA SHENTSOVA

Stamford

Summary

Customer service professional with strong leadership, communication, and problem-solving skills. Experienced in managing high-volume interactions, resolving issues efficiently, and maintaining high satisfaction. Paraprofessional background supporting teachers and diverse learners.

Overview

7
7
years of professional experience

Work History

Paraprofessional

Stamford Public Education
Stamford, CT
09.2024 - 08.2025
  • Supported teachers in classroom management and instructional strategies to enhance student learning experiences.
  • Assisted with individualized education plans, ensuring tailored support for diverse student needs.
  • Monitored student progress and communicated observations to educators for informed decision-making.
  • Developed and maintained effective relationships with students, promoting a supportive learning environment.

Customer Engagement Coordinator

TJX Companies
Norwalk, CT
09.2020 - 09.2024
  • Developed customer engagement strategies to enhance user experience across multiple channels.
  • Coordinated cross-functional teams to implement customer feedback initiatives effectively.
  • Analyzed customer data to identify trends and improve service delivery processes.
  • Led training sessions for staff on best practices in customer interaction and engagement techniques.
  • Mentored junior team members, fostering a collaborative environment focused on continuous improvement.
  • Developed and maintained strong relationships with clients, promoting loyalty and repeat business.

Babysitter

Family & Others
06.2018 - 05.2020
  • Provided childcare, meals, and routines
  • Communicated daily updates to parents
  • Maintained safe and engaging environment
  • Planned creative and educational activities

Education

Bachelor of Arts - History

University of Connecticut

Associate of Arts - Liberal Arts

Norwalk Community College
05.2024

Skills

  • Customer Service
  • Time Management
  • Classroom Management
  • Student Engagement
  • Conflict Resolution
  • Training & Mentoring
  • Retail Experience
  • Account Management
  • Effective communication

LANGUAGES

English
Ukrainian
Russian

Timeline

Paraprofessional

Stamford Public Education
09.2024 - 08.2025

Customer Engagement Coordinator

TJX Companies
09.2020 - 09.2024

Babysitter

Family & Others
06.2018 - 05.2020

Associate of Arts - Liberal Arts

Norwalk Community College

Bachelor of Arts - History

University of Connecticut

The Marmaxx Group Presidents Club Recognition and Appreciation Award

For demonstrating exceptional leadership, fostering an inclusive environment and consistently achieving business results in FY23.