Ulises Frances
Bartender/Server
Miami,FL
Summary
Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Main Bartender
Ch'i
Miami, Florida
06.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Operated efficiently in high-volume setting to prepare and serve more than 150 drinks per hour.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server
The Rusty Pelican
Miami, Florida
10.2020 - 11.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
Server
Flanigan's Seafood Bar And Grill
Miami, Florida
01.2019 - 10.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Kept track of event finances, initial deposits, due payments and final balances.
Server Assistant
Perrys Steakhouse & Grille
Miami, Florida
06.2018 - 01.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted with dining room set up prior to and after service period.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL 08.2013 - 05.2017
Skills
Liquor, beer and wine knowledge
Preparing garnishes
Responsible alcohol service
Menu memorization
Elegant food plating
Ordering bar supplies
Changing beer kegs
Attending multiple customers
Performance improvement
Sales expertise
Dining room management
Food running
Engaging personality
Highly reliable
Creative mixology
Clear and effective communication
Bilingual in Spanish and English
Handling difficult customers
Inventory
Food preparation and safety
Cash register operation
Timeline
Main Bartender
Ch'i
06.2021 - Current
Server
The Rusty Pelican
10.2020 - 11.2022
Server
Flanigan's Seafood Bar And Grill
01.2019 - 10.2021
Server Assistant
Perrys Steakhouse & Grille
06.2018 - 01.2020
High School Diploma -
Miami Killian Senior High School
08.2013 - 05.2017