Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ulises Gonzalez

Santa Fe,NM

Summary

Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 4 years of experience in providing patrons with superior service. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Double Tree Hotel By Hilton
Santa Fe, NM
08.2019 - Current
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Performed opening and closing duties including restocking supplies.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Veterinary Hospital Manager

Santa Fe Humane Society
Santa Fe, NM
10.2013 - 12.2023
  • Produced thorough, accurate and timely reports of project activities.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Reviewed contracts before signing them on behalf of the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Santa Fe Community College
Santa Fe, NM
08-2014

High School Diploma -

Capital High School
Santa Fe, NM
05-2013

Skills

  • Beverage Preparation
  • Food Service
  • Multilingual in Spanish
  • Cash and Credit Transactions
  • Outgoing Personality
  • Courteous
  • Organizational Ability

Certification

  • Liquor license
  • Food license

References

References available upon request.

Timeline

Bartender

Double Tree Hotel By Hilton
08.2019 - Current

Veterinary Hospital Manager

Santa Fe Humane Society
10.2013 - 12.2023

Santa Fe Community College

High School Diploma -

Capital High School

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Ulises Gonzalez