Ulysses Lopez

• Maintain in-depth knowledge of Apple products, services, and ecosystem to educate customers on functionality, compatibility, and benefits.
• Guided customers through product demonstrations and set-up, ensuring seamless onboarding experiences with new devices.
• Collaborate with team members to streamline sales processes, improve efficiency, and maintain a dynamic store environment
• Deliver personalized recommendations for accessories and services, increasing add-on sales and attachment rates.

As a 2nd Manager at Zumiez, I help keep the store running smoothly every day. I assist with sales, customer service, and training the team. I make sure the store looks great and that we follow company policies. I also handle inventory, merchandising, and work towards our sales goals. As a keyholder, I open and close the store and manage cash deposits. This role has helped gain customer service experience and leadership qualities.

• Developed and executed strategic selling initiatives that boosted daily sales.

• Maintained cleanliness and organization of showroom and inventory to enhance overall customer experience
• Assisted sales team with moving and displaying merchandise to optimize product visibility and sales opportunities
• Assisted in moving inventory and refueling as needed
• Responded promptly to requests for cleaning and maintenance
• Provided excellent customer service to residents and guests by addressing inquiries and requests promptly