Summary
Overview
Work History
Skills
Timeline
Generic

Ulysess Cabezas

Orem,UT

Summary

Proactive Direct Care Worker and Program Manager with extensive experience in client support and administrative management. Skilled in developing strategic plans, mentoring staff, and ensuring compliance with HIPAA guidelines. Strong problem-solving abilities and team leadership drive quality patient care and efficient operations. Customer-focused professional with successful 10+year career in Smiths. Dynamic successful applying team leadership and problem solving in busy business environment.

Overview

12
12
years of professional experience

Work History

Direct Care Worker

Braids Place
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Updated daily logs and customer paperwork with relevant details.

Program Manager

Bishop Alliance
05.2023 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for team and clients.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved patient care quality by implementing comprehensive medical management strategies and protocols.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Assistant Manager

Smiths Food And Drug
10.2012 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Direct Support Professional

Topham Tiny Tots
11.2021 - 05.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Skills

  • Team Leadership
  • Document Management
  • Staff Development
  • Client Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliability
  • Decision-Making
  • Relationship Building
  • Certified in CPR/AED

Timeline

Direct Care Worker

Braids Place
03.2024 - Current

Program Manager

Bishop Alliance
05.2023 - Current

Direct Support Professional

Topham Tiny Tots
11.2021 - 05.2023

Assistant Manager

Smiths Food And Drug
10.2012 - 01.2024

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