Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulyssa phachansiri

San Antonio

Summary

Dedicated Patient Service Representative with proven success in enhancing patient satisfaction and operational efficiency. Exceptional skills in workflow optimization and relationship building drive impactful service delivery.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Solis Mammography
San Antonio, TX
09.2025 - Current
  • Managed patient check-in processes to enhance operational efficiency and reduce wait times.
  • Monitored daily workflow to identify areas for process improvement, driving operational excellence across the team.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Training Coordinator

Willie's Grill & Icehouse
San Antonio, TX
01.2020 - 09.2025
  • Developed training materials to enhance employee onboarding processes.
  • Coordinated scheduling and logistics for training sessions across multiple locations.
  • Streamlined training evaluation processes, ensuring alignment with industry standards.
  • Assisted in content creation for social media, blogs, and newsletters to engage target audiences.
  • Collaborated with marketing and communications teams to create compelling promotional materials for fundraising campaigns.
  • Coordinated schedules and timelines for events.
  • Facilitated engaging and interactive event experiences, enhancing attendee satisfaction and participation.

Front of House Team Member

Willies Grill & Icehouse
San Antonio, TX
06.2017 - 01.2020
  • Managed front-of-house operations, ensuring smooth workflow during peak hours.
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Enhanced customer satisfaction by providing exceptional service and maintained a welcoming atmosphere.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Education

Bachelor of Arts - Photography

The Art Institutes
San Antonio

Skills

  • Patient follow-up
  • Positive demeanor
  • Patient-focused strategies
  • Attention to detail
  • Process improvement
  • Patient scheduling
  • Team collaboration
  • Relationship building
  • Goal oriented
  • Approachable demeanor

Timeline

Patient Service Representative

Solis Mammography
09.2025 - Current

Training Coordinator

Willie's Grill & Icehouse
01.2020 - 09.2025

Front of House Team Member

Willies Grill & Icehouse
06.2017 - 01.2020

Bachelor of Arts - Photography

The Art Institutes