Ulysses Hernandez
Norwalk
Summary
Dynamic and seasoned bartender with over 7 years of extensive experience, adept in mixology and engaging customer service. Excelled in boosting sales through creative menu design and suggestive selling, while ensuring compliance with health and safety standards. Trained over a dozen new staff, showcasing leadership and fluency in Spanish to enhance guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
House of Blues Anaheim (Foundation Room)
10.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
The Park Club
08.2024 - 01.2025
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Lead Bartender
Universal Studios Hollywood
02.2021 - 04.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
Barback
Twisted Tiki
01.2023 - 01.2024
- Delivered food to customers at bar and tables.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Operated POS system to collect payments from customers.
- Assisted in setting up and breaking down bar area for special events.
- Greeted customers and provided friendly, knowledgeable service.
- Greeted customers and provided menus upon arrival to dining room.
Barback/Head Bartender
Bar Louie
11.2018 - 12.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments, and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Operated POS system to collect payments from customers.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Trained 12 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Copper Door
04.2020 - 02.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Isla Rum Bar & Cuban Cuisine
03.2019 - 03.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Completed requisitions to maintain required stock par levels.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
High School Diploma -
John Glenn High School
Norwalk, CA06-2012
Skills
- Bar restocking
- Mixology
- Health codes compliance
- Safe service compliance
- Basic accounting
- Fluency in Spanish
- Conversant in Spanish
- Engaging personality
- Clear and effective communication
- Menu design
- Handling difficult customers
- Menu memorization
- Order management
- Creative mixology
- Aloha POS
- Point of sale systems
- Cash register operation
- Outgoing personality
- Suggestive selling
- Craft cocktail preparation
- Wine and liquor expertise
- ABC standards
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Food Handler's Card or Permit - Various State Health Departments.
- Professional Bartender's Certificate – ABC Bartending Schools.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- ServSafe Alcohol - National Restaurant Association.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
House of Blues Anaheim (Foundation Room)
10.2024 - Current
Bartender
The Park Club
08.2024 - 01.2025
Barback
Twisted Tiki
01.2023 - 01.2024
Lead Bartender
Universal Studios Hollywood
02.2021 - 04.2024
Bartender
Copper Door
04.2020 - 02.2022
Bartender
Isla Rum Bar & Cuban Cuisine
03.2019 - 03.2020
Barback/Head Bartender
Bar Louie
11.2018 - 12.2022
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Food Handler's Card or Permit - Various State Health Departments.
- Professional Bartender's Certificate – ABC Bartending Schools.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- ServSafe Alcohol - National Restaurant Association.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
High School Diploma -
John Glenn High School
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