David Halladay
Salt Lake City
Summary
Results-driven Access Provisioning Specialist with over 7 years of experience in managing provisioning workflows and onboarding new users. Known for implementing best practices and training team members to ensure compliance and security standards are met.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
House of Blues Maintenance & Repair
Salt Lake City
11.2014 - Current
- Handled customer inquiries across multiple channels including phone and chat.
- Managed escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
Access Provisioning Specialist
Zions Bancorporation
Salt Lake City
02.2018 - 10.2025
- Entrusted with advanced access to high-security programs and applications across 8 banks nationwide.
- Upheld rigorous Standard Operating Procedure standards to protect safety and security of customer personal information throughout organization
- Contributed to hiring process for new team members by assisting with job interviews.
- Managed provisioning workflows for system access and user onboarding.
- Implemented best practices for data entry in provisioning systems.
- Trained new team members on provisioning procedures and tools.
- Maintained current knowledge of industry trends and developments related to the provisioning process.
- Participated in team meetings and brainstorming sessions to discuss ideas for improving efficiency.
- Collaborated with other departments within the organization to ensure a seamless provisioning experience for customers.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Typed, formatted and edited correspondence and other documents.
- Collaborated with system administrators during onboarding of new applications for seamless team integration.
Education
Associate Of Applied Science (AAS) - General Studies
Salt Lake Community College
Salt Lake City, UT01-2007
Skills
- Access management
- Security protocols
- Workflow optimization
- User onboarding
- Data entry standards
- Compliance management
- Team collaboration
- Problem solving
- Excellent communication
- Data entry
- Editing and proofreading
- Attention to detail
- Time management
- Data retention
- Remote support
Affiliations
Volunteer - H.E.R.O.I.C. - January 2018 - Present
References
- Don Delaney - Zions Bancorporation (617) 688-0416
- Chad Laucomer - Zions Bancorporation (503) 758-2709
- Jarrod Pickett - House of Blues Maintenance & Repair (801) 548-1137
Timeline
Access Provisioning Specialist
Zions Bancorporation
02.2018 - 10.2025
Customer Service Representative
House of Blues Maintenance & Repair
11.2014 - Current
Associate Of Applied Science (AAS) - General Studies
Salt Lake Community College