Ulysses Ocana
Chicago,IL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Cindy’s Flower & Gift Shop. Demonstrated reliability and exceptional patience, boosting repeat business through empathetic engagement and meticulous attention to cleanliness. Excelled in fast-paced environments, significantly contributing to a positive atmosphere and customer experience.
Overview
4
4
years of professional experience
Work History
Store Clerk
Cindy’s Flower & Gift Shop
01.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Golf Caddy
Beverly Country Club
06.2020 - 08.2021
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
Education
MBA - Management
Saint Xavier University
Chicago, IL05-2027
High School Diploma -
Saint Rita of Cascia High School
Chicago, IL05-2023
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
Languages
Spanish
Limited Working
Timeline
Store Clerk
Cindy’s Flower & Gift Shop
01.2022 - Current
Golf Caddy
Beverly Country Club
06.2020 - 08.2021
MBA - Management
Saint Xavier University
High School Diploma -
Saint Rita of Cascia High School
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