Ulysses Zana
New York,NY
Summary
Highly organized server with experience in multiple New York restaurant environments. Skilled salesman and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Expert in food and beverages product for ideal pairing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
La Tratoria
06.2023 - 09.2023
- Managed a section in an Italian restaurant in France.
- Served food and drinks to an american tourists based clientele.
- Improved hygiene to higher standards.
- Crafted a cocktail menu for the restaurant.
Server
La Boite En Bois
12.2022 - 06.2023
- Best seller per customer.
- Crafted cocktails for customers and recommend wines.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Tandoori Oven
03.2022 - 12.2022
- Worked with POS system, booked reservations, managed bussers and food runners.
- Served large sections of 10+ tables.
- Served large tables for events.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Cathédral Restaurant By Tao Group
09.2019 - 01.2020
- Served food and beverages in a professionally demanding environment.
- Managed a section in New York's hottest restaurant of 2019.
- Informed customers about specials items.
- Recommended drinks paired with food.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Captain
Sun Valley Resort
05.2019 - 10.2019
- Managed customer's conferences for the Sun Valley banquet service.
- Conducted material, food, and beverage orders to the Sun Valley banquet service to prepare conferences.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Education
Bachelor of Arts - Political Science
Utah State University
Logan, UT12.2023
Associate of Science - Restaurant Management
Lycée Paul Augier
Nice, France06.2019
High School Diploma -
Lycée Paul Augier
Nice, France06.2017
Skills
- Selling food and beverages
- Managing a section
- Selling specials and making recommendations
- Crafting cocktails
- Taking reservations
- Guest Relations Management
- Process Payments
- Train Employees
- Bill Computation
Certification
- Restaurant management, Paul Augier Culinary School, France
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Server
La Tratoria
06.2023 - 09.2023
Server
La Boite En Bois
12.2022 - 06.2023
Server
Tandoori Oven
03.2022 - 12.2022
Server
Cathédral Restaurant By Tao Group
09.2019 - 01.2020
Server Captain
Sun Valley Resort
05.2019 - 10.2019
Bachelor of Arts - Political Science
Utah State University
Associate of Science - Restaurant Management
Lycée Paul Augier
High School Diploma -
Lycée Paul Augier
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