Uma Miller
Santa Cruz,CA
Summary
Dynamic customer service professional with extensive experience in the wellness, childcare, and hospitality sectors. Recognized for exceptional problem-solving abilities and a commitment to meeting diverse client needs. Proven ability to quickly acquire new skills and maintain a strong work ethic while fostering positive relationships across varied backgrounds. Seeking to leverage expertise in enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
The Midway
Santa Cruz, CA
01.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to a high volume of daily customers.
- Crafted a variety of beverages for patrons, including coffee, tea, beer and wine.
- Bussed tables.
- Utilized the Square app for all purchases and orders.
- Issued table checks, and collected payments.
- Maintained knowledge of weekly menu changes, garnishes, ingredients, and preparation methods.
- Made reservations.
- Took orders from customers accurately and in a timely manner.
- Demonstrated knowledge of wines and wine pairings.
Server
Gabriella Café
06.2023 - 08.2023
- Processed customer orders promptly.
- Greeted and escorted guests to their seats.
- Utilized OpenTable for booking reservations.
- Served beer and wine.
- Knowledge of diverse wine selections.
- Crafted specialty coffees utilizing an espresso machine.
- Gained comprehension of seasonally changing menu items.
- Consistently coordinated with chefs and servers in a small space.
- Maintained high standards in a small Italian bistro.
Hostess
The View Restaurant - Chaminade Resort and Spa
11.2022 - 04.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed reservation scheduling via OpenTable.
- Politely answered hotel guests' questions.
- Aided in the bussing of tables.
- Processed payments for take-out transactions.
- Arranged and communicated the floor plan and sections to the servers.
- Assisted with restaurant and hotel information through calls.
Barista/Bartender, Counter Server
Cafe Gratitude
Santa Cruz, USA
02.2022 - 08.2022
- Greeted customers and took orders
- Adept at producing comprehensive beverages, including smoothies, fresh juices, and specialty coffee drinks.
- Crafted homemade almond and coconut milks.
- Cleared dining areas.
- Specialized in cake and dessert decorating.
- Managed all to-go orders.
- Prepared alcoholic beverages, including wine, and beer.
- Performed independently, with exceptional work quality in a demanding setting.
Counter Server
Summer Kitchen and Bake Shop
Berkeley, USA
05.2019 - 06.2020
- Serves food and attends to the customers needs
- Takes orders efficiently
- Works as a team player
- Competently manages money
- Prepares food
- Organizes all orders for chefs
- Answers phone orders and prepares take-out
- Pours wine and makes beverages
- Deep cleans and stores food
- Opens/closes store
Education
BA - Creative Writing
University of California Santa Cruz
Santa Cruz06-2024
Berkeley City College -
Berkeley City College
Berkeley01.2021
High School -
Millennium High School
05.2019
Skills
- Strong Organizational Proficiency
- Culinary Preparation
- Holistic health and wellness knowledge
- POS operation
- Consistent work ethic
- Versatile Problem-Solver
- Imaginative Design Skills
- Supportive Guidance
- Exceptional customer service
- Effective Multitasking
- Proficient in Creative Writing
- Friendly and patient demeanor
- Diverse Industry Experience
References
Jenya Wood: (650) 208-3882
jenyawoodley@gmail.com
Tatianna Pêna: (541) 291-3955
tatiana.pena@santacruzwaldorf.org
Jessica Kreiss: 408-591-3032
JessieKreiss@gmail.com
Zoë Sara: (831) 226-9913
Timeline
Server
The Midway
01.2024 - 08.2024
Server
Gabriella Café
06.2023 - 08.2023
Hostess
The View Restaurant - Chaminade Resort and Spa
11.2022 - 04.2023
Barista/Bartender, Counter Server
Cafe Gratitude
02.2022 - 08.2022
Counter Server
Summer Kitchen and Bake Shop
05.2019 - 06.2020
BA - Creative Writing
University of California Santa Cruz
Berkeley City College -
Berkeley City College
High School -
Millennium High School
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