Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

UMAR SHAHZAD

Houston,TX

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
02.2023 - Current
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Customer Service Representative

TTEC
01.2021 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Associate

Premium Retail Services Inc
08.2019 - 12.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Conn's Home Plus
11.2018 - 05.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
08-2022

Skills

  • Legal research
  • Order and request filing
  • Relationship building and rapport
  • MS office
  • Data inputting
  • Bookkeeping
  • Complaint resolution

Languages

Urdu
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
02.2023 - Current

Customer Service Representative

TTEC
01.2021 - 12.2022

Sales Associate

Premium Retail Services Inc
08.2019 - 12.2020

Sales Associate

Conn's Home Plus
11.2018 - 05.2019

Bachelor of Science - Criminal Justice

Sam Houston State University

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