Umaru Lamin
Richmond,VA
Summary
Detail-oriented Secretary and Valet with extensive experience handling sensitive information discreetly, managing multi-line phone systems, and maintaining databases. Skilled in office administration, customer service, and enhancing customer satisfaction through professional and courteous interactions. Brings strong organizational skills and advanced software proficiency to ensure accurate and timely data management.
Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
3
3
years of professional experience
Work History
Secretary
Lamin Enterprise
11.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Valet
BMW
05.2021 - 08.2021
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Education
High School Diploma -
Tc Williams High School
Alexandria, VANo Degree - Mass Communication
Virginia Commonwealth University
Richmond, VA12.2025
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Spreadsheet Management
- Database Administration
Additional Information
- Helped for DMC events such as College Day, Annual Mixers, and Volunteered helping young children.
- Extremely skilled in Microsoft programs
- Very Hardworking and Goal-Driven
Timeline
Secretary
Lamin Enterprise
11.2022 - Current
Valet
BMW
05.2021 - 08.2021
High School Diploma -
Tc Williams High School
No Degree - Mass Communication
Virginia Commonwealth University
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