Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Umayma Hassan

Minneapolis,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with a strong work ethic.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Allina Health
06.2023 - Current
  • Handled making appointments and sent messages to providers' teams.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.

Cashie

Target
12.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Teacher Helper

Step Up Program
06.2022 - 08.2022
  • Summer Job
  • Responded to student needs and questions promptly.
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials to help get the class started.

Team Member

Minneapolis Parks
06.2021 - 08.2021
  • Summer Job
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Helped keep the parks clean for the summer

Education

High School Diploma -

Ubah Medical Academy Charter School
Hopkins, MN
06.2025

Associate of Arts -

Saint Paul College - A Community And Technical College
Saint Paul, MN
06.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center/ Health care experience
  • Cashier

Languages

Somali
Native or Bilingual

Timeline

Customer Service Representative

Allina Health
06.2023 - Current

Cashie

Target
12.2022 - 06.2023

Teacher Helper

Step Up Program
06.2022 - 08.2022

Team Member

Minneapolis Parks
06.2021 - 08.2021

High School Diploma -

Ubah Medical Academy Charter School

Associate of Arts -

Saint Paul College - A Community And Technical College

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Umayma Hassan