UMDAH FAROOQI
Hoffman Estates,IL
Summary
Strategic and results-driven store manager with a successful history of improving operational standards to drive team and business performance. Effectively communicates clear work expectations and company vision, facilitating the setting and achievement of measurable goals in demanding and complex work environments. Proven leader who inspires teams and capitalizes on emerging opportunities to enhance the business profile, reputation, and influence.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
Mount Prospect, IL
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
Bath and Body Works
West Dundee, IL, USA
07.2022 - 12.2023
- Reviewed sales reports weekly to track progress against goals
- Monitored employee performance and provided feedback on a regular basis
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Built a strong talent pool to prepare for staffing gaps due to promotions, peak selling seasons and turnover
- Worked with leadership to analyze the business of the retail location and implement practices to fulfill goals
- Leveraged available tools to monitor customer feedback, coach staff and take action to improve the store experience
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
Assistant Store Manager
Bath and Body Works
Vernon Hills, IL, USA
12.2021 - 07.2022
- Provided mentorship to support professional development.
- Ensured an orderly store setting, contributing to the well-being and security of staff and customers.
- Facilitated the hiring process and contributed to maintaining a high retention rate.
- Managed and motivated staff to exceed sales goals.
Assistant Store Manager
New York and Company
Schaumburg, IL, USA
05.2019 - 12.2021
- Held employees accountable and corrected issues to achieve high standards
- Led floor sets following plan-o-grams to update store appearance
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Trained and mentored new team members on visual presentation standards in accordance with company guidelines
- Designed and implemented creative visual merchandising strategies to increase customer engagement and sales
- Maintained inventory records for all products used in displays ensuring accuracy of stock levels at all times
Education
William Rainey Harper College
Palatine, ILSkills
- Team Leadership
- Leadership Development
- Goals and Performance
- Employee Motivation
- Performance Monitoring and Evaluation
- Multitasking and Organization
- Visual Merchandising
Timeline
Assistant Store Manager
Bath & Body Works
12.2023 - Current
Store Manager
Bath and Body Works
07.2022 - 12.2023
Assistant Store Manager
Bath and Body Works
12.2021 - 07.2022
Assistant Store Manager
New York and Company
05.2019 - 12.2021
William Rainey Harper College