Umeco Morgan
Columbus,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Aflac
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Correctional Officer
Muscogee County Sheriffs Office
08.2015 - 11.2021
- Recommended further treatment strategies and diagnostic efforts for inmates
- Inspected cells and conducted random searches of common areas
- Supervised inmates during day-to-day activities
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Promoted safety, order and functionality of muscogee county facility
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Maintained correct physical head count at all times
- Transported inmates to and from work sites with optimal security procedures
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Assigned inmates to open and appropriate housing units
- Processed inmates by completing paperwork, conducting searches and recording fingerprints
- Apprehended escapees safely while following proper techniques
- Verified warrants, conducted searches and fingerprinted inmates
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Signed in all visitors and completed appropriate visitation log forms.
Correctional Officer
Rutledge State Prison
01.2013 - 06.2015
- Assisted in restraining violent and unruly inmates
- Supervised meal distributions and observed inmates during meals
- Inspected cells and conducted random searches of common areas
- Transported inmates to and from work sites with optimal security procedures
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Maintained daily logs of shift activity
- Apprehended escapees safely while following proper techniques.
Phlebotomist
Talecris Plasma Resources
02.2010 - 03.2012
- Treated blood-related chronic disorders by performing therapeutic phlebotomy
- Labeled blood vials with critical information like time of collection, date, and patient name
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs
- Maintained fully-stocked phlebotomy cart, carrier, and station
- Verified collection orders and communicated discrepancies to nurses
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education
High School Diploma -
Jordan Vocational High School
Skills
- Active Listening
- Microsoft Word
- Customer Relations
Timeline
Customer Service Representative
Aflac
01.2022 - Current
Correctional Officer
Muscogee County Sheriffs Office
08.2015 - 11.2021
Correctional Officer
Rutledge State Prison
01.2013 - 06.2015
Phlebotomist
Talecris Plasma Resources
02.2010 - 03.2012
High School Diploma -
Jordan Vocational High School
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