Umeko Williams
Phenix City,AL
Summary
Driven by a results-focused approach, excelled at GaDPH by applying analytical thinking and complex problem-solving to enhance team efficiency and productivity. Background in staff management and operations, coupled with a talent for employee motivation, significantly improved interdepartmental collaboration and client outcomes. Georgia Department of Public Health with 5 years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals.
Overview
7
7
years of professional experience
Work History
Supervisor
GaDPH
06.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Operations Supervisor, Case Management Department
California Unemploment
05.2022 - 02.2023
- Implemented data-driven strategies to monitor staff performance and identify areas for improvement for staff of 16-20.
- Coordinated cross-functional initiatives that improved interdepartmental collaboration, resulting in better outcomes for clients.
- Facilitated smooth transitions during employee turnover by developing comprehensive onboarding materials for new hires.
- Created detailed reports on departmental performance metrics to inform decision-making at executive level.
Financial Aid Counselor
Columbus State University
06.2019 - 06.2020
- Advised 50-100 weekly students on financial aid options, eligibility criteria, and application procedures, ensuring compliance with federal and state regulations.
- Conducted financial needs assessments and developed individualized financial plans to help students achieve their educational goals.
- Collaborated with academic advisors and faculty members to promote student success and retention initiatives.
- Participated in outreach activities and workshops to educate students and families about financial literacy and debt management strategies.
Financial Aid Counselor
Chattahoochee Valley Community College
06.2017 - 06.2019
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students daily.
- Assisted 20-30 Veteran Students with certifying course hours and course enrollment daily.
- Authored presentations and documentation for distribution to current and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
Education
Master of Science - Human Resources Management
Capella University
Minneapolis, MN06.2022
Master of Education - School Counseling
Columbus State University
Columbus, GA05.2022
Bachelor of Science - Public Health
University of Alabama At Birmingham
Birmingham, AL04.2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Complex Problem-Solving
- Operations Management
- Analytical Thinking
- Data Analysis
Timeline
Operations Supervisor, Case Management Department
California Unemploment
05.2022 - 02.2023
Supervisor
GaDPH
06.2020 - Current
Financial Aid Counselor
Columbus State University
06.2019 - 06.2020
Financial Aid Counselor
Chattahoochee Valley Community College
06.2017 - 06.2019
Master of Science - Human Resources Management
Capella University
Master of Education - School Counseling
Columbus State University
Bachelor of Science - Public Health
University of Alabama At Birmingham
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