UMER AHSAN
Staten Island
Summary
An accomplished and highly skilled in customer engagement, marketing strategies, and brand development, with a proven track record of driving sales growth and enhancing brand visibility. Experienced in creating impactful marketing materials, managing digital campaigns, and utilizing market research to optimize strategies. Adept at collaborating with cross-functional teams to align marketing initiatives with business goals, ensuring seamless execution and measurable results. Strong communicator with the ability to build relationships with clients and stakeholders, fostering long-term partnerships. Proficient in social media management, content creation, and campaign execution to boost customer engagement. Demonstrates exceptional time management and organizational skills in dynamic work environments. Fluent in English, Urdu, and Punjabi, with expertise in leveraging digital marketing tools to deliver targeted results.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
08.2023 - Current
- Overseeing daily operations, including opening and closing procedures, ensuring smooth and efficient service, maintaining cleanliness and organization of the store
- Managing inventory levels, ordering supplies, minimizing waste, and controlling costs
- This often involves using inventory management software
- Providing excellent customer service, resolving customer issues, and ensuring customer satisfaction
- This includes training staff on customer service best practices
- Assisting with hiring, training, scheduling, and supervising team members
- This could also involve performance management and addressing employee concerns
- Assisting the store manager with various tasks, such as reporting, scheduling, and problem-solving
- Training new employees on the aspects of the job, including customer service, food preparation, and cash handling
Sales Manager
Macy . INC
01.2022 - 07.2023
- Handling returns and exchanges
- Handled customer relations issues, enabling quick resolution
- Stocking shelves and replenishing inventory
Assistant Store Manager
ZMW Technologies
03.2021 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Representative
Kohls Department Store
12.2020 - 03.2021
- Supporting sales efforts by maintaining a well-organized and visually appealing sales floor
- Accurately and efficiently processing customer transactions, including sales, returns, and exchanges
- Contributing to the overall cleanliness and organization of the store, potentially including tasks such as cleaning displays
Education
TAP Financial Program -
College of Staten Island
Staten Island, NYBachelor of Business - Marketing
College of Staten Island
Staten Island, NY05.2023
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06.2019
Skills
- Customer Engagement
- Sales Growth
- Public Relations
- Market Research
- Data Analysis
- Advertising Strategies
- Brand Awareness
- Campaign Management
- Time Management
- Content Creation
- Team Collaboration
- Creative Solutions
- Digital Marketing
- Project Coordination
- Relationship Building
- Social Media
- Consumer Behavior
- Event Planning
- Product Strategy
- Lead Generation
- Strategic Planning
- Microsoft Word
- Excel
- PowerPoint
- Windows 7-10
- Mac OS
Activities
- Member, Midland 2.0 Pro Plus League, 01/01/19, Present
- Team Member, Staten Island Club Team, 01/01/19, Present
Timeline
Assistant Manager
Dunkin Donuts
08.2023 - Current
Sales Manager
Macy . INC
01.2022 - 07.2023
Assistant Store Manager
ZMW Technologies
03.2021 - 12.2021
Sales Representative
Kohls Department Store
12.2020 - 03.2021
Bachelor of Business - Marketing
College of Staten Island
High School Diploma -
Susan E. Wagner High School
TAP Financial Program -
College of Staten Island
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