Umer Khan
Dayton,OH
Summary
Results-driven Business Analyst and Salesforce professional with expertise in managing Salesforce instances (500+ users) across Healthcare, SaaS, Real Estate, and Hospitality industries. Adept at business process analysis, IT service delivery, and project management, with strong skills in data analytics, requirements gathering, workflow automation, and user management. Currently pursuing a Master’s in Marketing Analytics & Insights to deepen expertise in data-driven decision-making and technology solutions. Passionate about leveraging IT solutions to optimize business processes and enhance client experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Salesforce Administrator
Consult 2 Manage
12.2022 - 12.2023
- Managed configuration and administration of Salesforce, including user management, security, workflows, process builders, and third-party integrations.
- Conducted data analysis and migration using SOQL, Data Loader, and Data Inspector to maintain data integrity.
- Led cross-functional collaboration with business stakeholders to translate client requirements into IT solutions and workflow automation.
- Optimized business processes by implementing declarative automation, improving efficiency by 30% for various clients.
- Developed dashboards and reports for performance tracking, marketing analytics, and customer insights.
- Conducted user acceptance testing (UAT), go-live training, and created documentation for end-users.
Salesforce Business Analyst Intern
Consult 2 Manage
09.2022 - 12.2022
- Gathered and documented business requirements to design and implement IT solutions in Salesforce.
- Conducted data analysis projects, including customer segmentation and trend analysis, to optimize marketing and sales strategies.
- Assisted in business process mapping and identified automation opportunities to improve operational efficiency.
- Developed and executed test cases, including functional and user acceptance tests (UAT), for new system implementations.
- Collaborated with IT teams and business users to streamline workflows and improve user experience.
Education
MS - Marketing Analytics tools and Insights
Wright State University
02.2025
Bachelors of Business Administration -
Comsats University
01.2022
Skills
- Salesforce Administration
- Lightning Flow
- Workflow automation
- Reports
- Dashboards
- Marketing Analytics
- Google Analytics
- Adobe Analytics
- Campaign performance analysis
- Customer segmentation
- Reporting
- Digital Marketing
- Email marketing
- Social media management
- Salesforce Marketing Cloud
- Microsoft Office 365 (Excel, PowerPoint, Word)
- Atlassian Suite (Jira & Confluence)
- SQL & Data Querying Tools
- Python for Data Analysis
- CRM & ERP Solutions
Certification
- Salesforce Certified Administrator
- Platform App Builder (In Progress)
- Google Ads Search Certification
- Google Ads Display Certification
- Oracle Database SQL Certified Associate
Timeline
Salesforce Administrator
Consult 2 Manage
12.2022 - 12.2023
Salesforce Business Analyst Intern
Consult 2 Manage
09.2022 - 12.2022
Bachelors of Business Administration -
Comsats University
MS - Marketing Analytics tools and Insights
Wright State University
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