Umer Khan
Boonton,New Jersey
Summary
Motivated and detail-oriented IT student with hands-on experience in custom PC building and a strong foundation in both hardware and software systems. Demonstrates excellent customer service skills gained from retail experience at HomeSense, with the ability to communicate technical concepts clearly to a non-technical audience. Proficient in HTML, Java, JavaScript, CSS, Python, and MySQL, with a Certificate of Achievement in Information Security. Eager to apply technical knowledge and problem-solving skills in a collaborative environment through an IT internship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
HomeSense
11.2022 - 01.2025
- Managed the work floor and maintained a proper workflow balance.
- Provided high-level customer service, resolving issues promptly and with optimal efficiency.
- Maintained detailed records of client conversations and customer service.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings.
Custom PC Builder
Personal Business
07.2021 - 01.2024
- Helped people solve software and hardware problems regarding their computer systems.
- Learned the ins and outs of computer systems ranging from understanding port functionalities, system architecture, hardware components, peripheral integration.
- Used troubleshooting techniques to solve hardware, software, and connectivity issues, ensuring minimal downtime and optimal system performance.
- Taught myself how build and combine PC components ranging from very old to very new hardware.
Education
Associate of Applied Science - Information Technology
County College of Morris
Randolph Township, NJ08-2025
Skills
- Customer service excellence
- Clear problem-solving skills
- Proficiency in PC hardware & software
- Proficiency in information security
- Ticket and Help-Desk Support
- VPN & firewall knowledge
- HTML
- Java
- Javascript
- MySQL
- Python
- CSS
Certification
- Information Security Certificate of Achievement
Languages
English
Urdu
Punjabi
Timeline
Customer Service
HomeSense
11.2022 - 01.2025
Custom PC Builder
Personal Business
07.2021 - 01.2024
Associate of Applied Science - Information Technology
County College of Morris
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