Umer Hayat Malik
Coram
Summary
Dynamic sales professional with over 7 years of experience and a proven track record as a top-ranked associate at Verizon, AT&T, and T-Mobile corporate locations. Recognized as a subject-matter expert in business sales, consistently entrusted to lead teams and serve as a keyholder in multiple organizations. Strong ability to exceed sales targets while driving customer satisfaction and supporting store operations with unwavering consistency and reliability. Committed to leveraging expertise to foster growth and enhance team performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Hicksville, U.S.A.
10.2024 - Current
- Monitored and analyzed Magenta Welcome N.B.A. deposition and T-Life attainment metrics, consistently achieving over 90% monthly.
- Executed targeted sales strategies that resulted in exceeding 100% phone add-on attainment for several consecutive months.
- Oversee keyholder responsibilities, ensuring smooth daily operations and effective leadership support.
- Analyze accounts alongside non-keyholders to drive performance improvements and identify strategic sales opportunities.
- Analyze performance of non-keyholders through monthly observations to support targeted development coaching initiatives.
- Monitor and optimize processes to ensure high monthly closure rates of T-Mobile Visa credits.
Specialist
Verizon
Hicksville, U.S.A.
01.2022 - 08.2024
- Attained highest sales position in SMB sector for Nassau County in 2022 to elevate store reputation and market presence.
- Contributed to the store's success as #1 in the territory for three consecutive months, helping to establish consistent sales performance and team motivation.
Retail Sales Consultant
AT&T
Jericho, U.S.A.
08.2019 - 01.2022
- Demonstrated proficiency in FirstNet and SMB sales, achieving results that surpass assigned quotas.
- Drove successful DIRECTV installations by applying comprehensive product knowledge and actively engaging with customers to ensure satisfaction.
- Implemented targeted outreach initiatives to attract new customers and increase store foot traffic.
Education
Associate of Science - Business Management
Farmingdale State College
Farmingdale, NY06.2024
Skills
- Conflict resolution
- Customer acquisition strategies
- Client-focused sales approach
- Product showcase
- Inventory oversight
- Visual merchandising expertise
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
NBA, Boxing/MMA, Solo Traveling
Timeline
Mobile Expert
T-Mobile
10.2024 - Current
Specialist
Verizon
01.2022 - 08.2024
Retail Sales Consultant
AT&T
08.2019 - 01.2022
Associate of Science - Business Management
Farmingdale State College