Summary
Overview
Work History
Education
Skills
Timeline
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Ben Godlewski

Walled Lake,MI

Summary

Dynamic professional with extensive experience in customer service and team collaboration at Tmobile. Proven ability to resolve conflicts and enhance sales through effective communication and problem-solving skills. Recognized for optimizing store performance and fostering a positive work culture, contributing to improved customer satisfaction and team efficiency.

Overview

8
8
years of professional experience

Work History

Mobile Expert

Tmoblie
12.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Assistant Store Manager

Massage Envy
07.2022 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Front Desk Associate

Massage Envy
07.2020 - 07.2022
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Food Service Worker

Dairy Twist Cafe
04.2017 - 07.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Walled Lake Norther
Walled Lake, MI
06-2021

Skills

  • Customer service
  • Team collaboration
  • Cash management
  • Sales optimization
  • Inventory management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Adaptability
  • Critical thinking
  • Problem resolution
  • Relationship building

Timeline

Mobile Expert

Tmoblie
12.2023 - Current

Assistant Store Manager

Massage Envy
07.2022 - 11.2023

Front Desk Associate

Massage Envy
07.2020 - 07.2022

Food Service Worker

Dairy Twist Cafe
04.2017 - 07.2020

High School Diploma -

Walled Lake Norther

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Ben Godlewski