Umesh Patel
Houston
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Hotel
Boulder, CO
05.2019 - 08.2024
- Managerial duties included payroll, sales, customer service, following up with future accounts, overseeing engineering department just to mention a few.
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Trained and mentored staff to improve service delivery and team performance.
- Established strong vendor relationships to optimize supply chain efficiency and cost management.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Owner/manager
Comfort Suites NRG
Houston, TX
12.2016 - 03.2019
- Oversaw daily operations, ensuring optimal guest experiences and satisfaction.
- Developed and implemented marketing strategies to increase occupancy rates.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operational processes, enhancing efficiency and reducing costs.
- Analyzed customer feedback to drive service improvements and address concerns promptly.
Education
BS - Business Administration
Oklahoma State University
12.1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Shift scheduling
- Conflict resolution
- Business administration
Certification
- Certified Surgical Technologist
- August 2016 to Present
Languages
Gujarati
Native or Bilingual
Interests
- Outdoor Recreation
- Backpacking and Hiking
- Road Trips
Timeline
Manager
Hotel
05.2019 - 08.2024
Owner/manager
Comfort Suites NRG
12.2016 - 03.2019
BS - Business Administration
Oklahoma State University