Umitkul Turlybekova
Staten Island,NY
Summary
Multilingual and people-focused professional with hands-on experience in aviation, employee support, and healthcare services in international settings. Known for adaptability, empathy, and efficiency. Currently focused on growing into a global role in a mission-driven company.
Overview
4
4
years of professional experience
Work History
Lead Care Manager
MISI Community Solutions
05.2024 - 02.2025
- Managed a caseload of 40 members, providing consistent medical, emotional, and psychological support.
- Coordinated healthcare services including doctor appointments, lab work (e.g., MRI, X-rays, ultrasounds), and prescription assistance.
- Arranged transportation and food delivery, and trained members to use ModivCare for independent travel to medical visits.
- Ensured timely documentation updates and supported members with day-to-day needs, including navigating insurance and pharmacy systems.
- Acted as a key point of contact to resolve ongoing health-related and logistical concerns.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
Officer Crew Service Center
FlyArystan
12.2021 - 10.2023
- Provided internal HR support to over 300 airline employees, including pilots and cabin crew
- Worked closely under the supervision of the Base Captain (pilot) and Base Manager (cabin crew)
- Ensured smooth, timely, and high-quality coordination with base leadership and operational teams
- Supported onboarding, documentation, and HR data management via KCHR system
- Collaborated cross-functionally with InFlight, Training Academy, Crew Planning, Crew Control, and Finance departments
- Assisted in recruitment activities and maintained up-to-date employee records
- Delivered high-standard internal service, showing flexibility and strong interpersonal skills in a fast-paced environment
Airport Services Supervisor
FlyArystan
04.2021 - 11.2021
- Supervised ground handling and passenger operations at Turkestan Airport
- Prepared pre-flight documentation (load sheets, manifests)
- Ensured safety and compliance through training in Aviation Safety, DGR, Ramp Handling
- Worked with DCS Hitit, AIMS, Weight and Balance systems
- Acted as a liaison between airport operations and flight crew
Passenger Service Agent
FlyArystan
11.2020 - 03.2021
- Managed passenger check-in and boarding processes, ensuring smooth and timely operations
- Handled special service requests (SSR), including unaccompanied minors, passengers with reduced mobility, and VIP guests
- Ensured accuracy of flight documentation such as manifests and load sheets in compliance with safety protocols
- Coordinated with cabin crew, ramp staff, and dispatchers for efficient turnaround
- Delivered high-quality service under pressure while maintaining airline standards and customer satisfaction
- Promoted to Supervisor within one year based on performance and leadership potential
Education
Bachelor Of Translation Studies -
K.A. Yassawi IKTU
Turkistan, Kazakhstan 06.2021
Skills
Professional Skills:
HR Administration, Crew Support, Documentation Management, Recruitment Assistance, Scheduling Coordination
Technical Tools:
KCHR, DCS Hitit, AIMS, Amadeus, Microsoft Office
Soft Skills:
Communication, Teamwork, Problem-Solving, Multitasking, Empathy, Cultural Awareness
Languages
English
Professional Working
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Turkish
Professional Working
Timeline
Lead Care Manager
MISI Community Solutions
05.2024 - 02.2025
Officer Crew Service Center
FlyArystan
12.2021 - 10.2023
Airport Services Supervisor
FlyArystan
04.2021 - 11.2021
Passenger Service Agent
FlyArystan
11.2020 - 03.2021
Bachelor Of Translation Studies -
K.A. Yassawi IKTU