Umma Jahan
Leesburg,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Lansdowne Town Center, NV
04.2013 - 11.2020
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Ensured a positive customer experience through friendly communication techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Networking
ECPI University
Manassas, VA 01.2017 - 05.2017
Skills
- Strong teamwork
- Microsoft outlook
- Hospitality and accommodation
- Microsoft office expertise
- Decision-making
- Customer relationship management
- Product knowledge
- Troubleshooting techniques
- Time management
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Associate of Science - Networking
ECPI University
01.2017 - 05.2017
Customer Service Representative
CVS Pharmacy
04.2013 - 11.2020